LiveHelpNow updates August 21st

By Michael Kansky

The following updates  were released today: Eventing API (webhooks) will now send chat dates in the account’s time zone set

Wishes Can Come True with Secure Forms

By Robert Friedman

Did you ever wish you had a secure way to receive or exchange sensitive information within a chat?  Well, wishes

Take the LiveHelpNow Challenge and Kick Start Your Success

By Robert Friedman

Sometimes a little healthy competition is just what you need to help kick start your success.  As you can see,

Geeks Rule: How to Look Smart and Influence People with LiveHelpNow’s Knowledge Base

By Robert Friedman

Everyone wants to look smart. Let’s face it, geeks rule.  Now you can look smart and help your clients at

Chat Sessions Going off the Rails? Sentiment Analysis Helps Put You Back on Track

By Robert Friedman

Live Chat is all about keeping customers happy and shopping carts full.  If a Chat session is going off the

Need Help? This is the Kind of Ticket you Want to Get

By Robert Friedman

Most people try not to get tickets—but with LiveHelpNow, we make it easy for you to get the kind of

Can It! Save Time with Canned Responses During Your Chat Sessions

By Robert Friedman

Can It!  Save Time with Canned Responses During Your Chat Sessions
Answering the same questions repeatedly can be frustrating. Worse yet, it can reduce the efficiency of your chat agents. What

The Only Thing Certain in Life is Change

By Robert Friedman

The Only Thing Certain in Life is Change
Fortunately, change is sometimes for the better. Here’s an example.  Just like old-fashioned land line telephones replaced smoke signals, carrier

When You Need Professional, 24/7 Customer Service, HelpSquad Comes to the Rescue!

By Robert Friedman

When You Need Professional, 24/7 Customer Service,  HelpSquad Comes to the Rescue!
It’s a given—top-notch customer service boosts sales, converts leads, and keeps your customers happy.  It’s also a sure bet that

Your Most Effective Customer Service Tool: Live Chat from LiveHelpNow

By Robert Friedman

Your Most Effective Customer Service Tool: Live Chat from LiveHelpNow
Only a few years ago, online chat was a new feature for website visitors.  Customer expectations were low because of

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