Can It! Save Time with Canned Responses During Your Chat Sessions

By Robert Friedman

Can It!  Save Time with Canned Responses During Your Chat Sessions
Answering the same questions repeatedly can be frustrating. Worse yet, it can reduce the efficiency of your chat agents. What

The Only Thing Certain in Life is Change

By Robert Friedman

The Only Thing Certain in Life is Change
Fortunately, change is sometimes for the better. Here’s an example.  Just like old-fashioned land line telephones replaced smoke signals, carrier

When You Need Professional, 24/7 Customer Service, HelpSquad Comes to the Rescue!

By Robert Friedman

When You Need Professional, 24/7 Customer Service,  HelpSquad Comes to the Rescue!
It’s a given—top-notch customer service boosts sales, converts leads, and keeps your customers happy.  It’s also a sure bet that

Your Most Effective Customer Service Tool: Live Chat from LiveHelpNow

By Robert Friedman

Your Most Effective Customer Service Tool: Live Chat from LiveHelpNow
Only a few years ago, online chat was a new feature for website visitors.  Customer expectations were low because of

The Tools You Need to Help Your Customers—Fast

By Robert Friedman

The Tools You Need to Help Your Customers—Fast
Patience may be a virtue, but it’s not a virtue most customers have these days. Today’s consumers are more demanding

Just released: Folder organization of canned content, new shortcuts and more…

By Michael Kansky

Just released: Folder organization of canned content, new shortcuts and more…
Based on numerous user feedback the following updates were released: Significant improvement of chat speed in the operator console. Switching

Introducing Animated GIFs for Live Chat

By Michael Kansky

Introducing Animated GIFs for Live Chat
Sometimes words just aren’t enough. It might seem odd for us to say that since providing our clients with world-class

SendInBlue – LiveHelpNow Live Chat integration

By Michael Kansky

SendInBlue – LiveHelpNow Live Chat integration
LiveHelpNow help desk software collects a lot of useful information about your customers. The integration with SendInBlue will allow for

Need a Friendly Word of Advice about Your Website? Don’t Take Another Step.

By Michael Kansky

Need a Friendly Word of Advice about Your Website?  Don’t Take Another Step.
When you are about to make a mistake, don’t you wish someone would open your eyes and tell you? You

Securely exchange confidential forms—from within a chat session or via email

By Michael Kansky

Securely exchange confidential forms—from within a chat session or via email
Boost Data Security and Success with Secure Forms Until now, it was impossible to collect confidential or order information in

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