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COVID-19: Our Response to the Outbreak

03/16/2020       By: Natalya Bucuy

In the midst of global COVID-19 pandemic, it’s easy to give into the panic.  Schools and business closures, grocery and supplies shortages, and announcements of new cases of the coronavirus daily h...

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5 SMS Marketing Mistakes and How to Avoid Them

03/03/2020       By: Natalya Bucuy

When it comes to business, you want to stay in contact with your customers. But, you also want to reach out to them without bothering them. If you do it properly, you can accomplish this through text ...

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Here Comes the Bride… and She’s Using Live Chat Text Messaging

01/24/2020       By: Natalya Bucuy

As a local, family-owned, brick and mortar business, we are always looking for ways to differentiate ourselves and stay relevant.  Our store, Darianna Bridal & Tuxedo in Warrington, PA, dresses t...

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Chatbots: The Business Guardian Angel!

01/15/2020       By: Natalya Bucuy

Chatbots, a form of artificial intelligence, conduct chat through auditory or textual methods. Their purpose is to help businesses answer customers as any human agent would do. Interesting, isn’t it...

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5 Ways Technology Will Influence The Future Of Customer Service

01/02/2020       By: Natalya Bucuy

For any business to excel, impeccable customer service is simply non-negotiable. Great customer service will not only pull in new clients for you, but it will also improve customer loyalty.  Whether ...

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Omnichannel Customer Service: Method to Madness

12/17/2019       By: Natalya Bucuy

Imagine calling your friend one day to talk about a problem you’re having with your mother.  You call, chat, and explain the problem to her. You discuss your feelings and possible solutions. Then y...

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6 Cross-Selling and Upselling Tactics that Work

12/13/2019       By: Natalya Bucuy

“Would you like fries with that?” These are arguably the 6 most common words spoken in fast food restaurants around the world. The same question is also responsible for a significant percentag...

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Guest Post: Multilingual Customer Support [Infographic]

12/09/2019       By: Natalya Bucuy

“Is it worth investing in multilingual customer support solutions? After all, English is omnipresent globally, and billions of people understand it well. Let’s go with this language for customer s...

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6 Small Business Tips for Tracking Customer Service Issues on the Cheap [Infographic]

12/05/2019       By: Natalya Bucuy

The sky is blue.  Water is wet.  Elvis is the King. Great customer service will get you loyal customers… These are all well-known facts.  If you ask a satisfied customer of a major brand (i.e. Am...

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Customer-first: Lessons From Small Town Shop

12/02/2019       By: Natalya Bucuy

I live in a small town. It really is a charming place, with community events, homey book stores, a historic movie theater, and even a record store. Small towns are said to be the heart of America and ...

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- Joel Levin, VP of Support