LiveHelpNow - Blog
COVID-19: Our Response to the Outbreak
03/16/2020       By: Natalya Bucuy
In the midst of global COVID-19 pandemic, it’s easy to give into the panic. Schools and business closures, grocery and supplies shortages, and announcements of new cases of the coronavirus daily h...
Know More
5 SMS Marketing Mistakes and How to Avoid Them
03/03/2020       By: Natalya Bucuy
When it comes to business, you want to stay in contact with your customers. But, you also want to reach out to them without bothering them. If you do it properly, you can accomplish this through text ...
Know More
Here Comes the Bride… and She’s Using Live Chat Text Messaging
01/24/2020       By: Natalya Bucuy
As a local, family-owned, brick and mortar business, we are always looking for ways to differentiate ourselves and stay relevant. Our store, Darianna Bridal & Tuxedo in Warrington, PA, dresses t...
Know More
Chatbots: The Business Guardian Angel!
01/15/2020       By: Natalya Bucuy
Chatbots, a form of artificial intelligence, conduct chat through auditory or textual methods. Their purpose is to help businesses answer customers as any human agent would do. Interesting, isn’t it...
Know More
5 Ways Technology Will Influence The Future Of Customer Service
01/02/2020       By: Natalya Bucuy
For any business to excel, impeccable customer service is simply non-negotiable. Great customer service will not only pull in new clients for you, but it will also improve customer loyalty. Whether ...
Know More
Omnichannel Customer Service: Method to Madness
12/17/2019       By: Natalya Bucuy
Imagine calling your friend one day to talk about a problem you’re having with your mother. You call, chat, and explain the problem to her. You discuss your feelings and possible solutions. Then y...
Know More
6 Cross-Selling and Upselling Tactics that Work
12/13/2019       By: Natalya Bucuy
“Would you like fries with that?” These are arguably the 6 most common words spoken in fast food restaurants around the world. The same question is also responsible for a significant percentag...
Know More
Guest Post: Multilingual Customer Support [Infographic]
12/09/2019       By: Natalya Bucuy
“Is it worth investing in multilingual customer support solutions? After all, English is omnipresent globally, and billions of people understand it well. Let’s go with this language for customer s...
Know More
6 Small Business Tips for Tracking Customer Service Issues on the Cheap [Infographic]
12/05/2019       By: Natalya Bucuy
The sky is blue. Water is wet. Elvis is the King. Great customer service will get you loyal customers… These are all well-known facts. If you ask a satisfied customer of a major brand (i.e. Am...
Know More
Customer-first: Lessons From Small Town Shop
12/02/2019       By: Natalya Bucuy
I live in a small town. It really is a charming place, with community events, homey book stores, a historic movie theater, and even a record store. Small towns are said to be the heart of America and ...
Know More