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Customer Experience Webinar: From Pre-Purchase to Re-Purchase

07/06/2021       By: Natalya Bucuy

What is more important in business – experience or innovation? The answer is indisputably “both.”  When a company has been in business for a while, its teams get to know the industry in and...

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How to Generate Quality Leads with Live Chat for Small Business

06/30/2021       By: Natalya Bucuy

Do you, as a business, have trouble getting potential customers to turn into actual customers?  Your business has a strong online presence, is active on social media, and also has high website traffi...

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5 Lead Generation Strategies for A Successful eCommerce Site

06/24/2021       By: Natalya Bucuy

2021 and the year before have definitely not been easy ones in many ways. This is true when it comes to lead generation. Customer behaviors changed, retail gave way to eCommerce and politics really sh...

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Taking Care Of First Time Customer: From Awareness to Advocacy

06/17/2021       By: Natalya Bucuy

Today’s customers are spoiled.  With saturated markets and easy-to-find information, choice is everywhere. To adapt, eCommerce businesses need to embrace their customer’s journey and cater to the...

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The Art of Saying “Thank You” to Customers

06/02/2021       By: Natalya Bucuy

Growing up, we heard from our parents and teachers to always say “thank you” as a sign of showing appreciation. Saying “thank you” shows that you respect and value other people’s effort, whi...

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Spring Cleaning: LiveHelpNow Reorganizes Admin Panel

05/26/2021       By: Natalya Bucuy

Ahhhh, spring! Perfect time for cleaning out old junk, reorganizing, and starting anew. Sometimes, as we spring clean, we find random things that are clearly misplaced. Like, say, a blender in the coa...

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LiveHelpNow Wins a 2021 Top Performer Award From SourceForge

05/24/2021       By: Natalya Bucuy

Good news, folks! SourceForge, the world’s largest software review and comparison website, awarded LiveHelpNow with the Spring Top Performer Award. This award recognizes companies and products with ...

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Guest Post: Build Customer Loyalty with Personalized Emails

05/17/2021       By: Natalya Bucuy

Many brands, naturally, focus a large portion of their marketing activities on acquiring new customers. However, acquiring isn’t enough. Just because a customer made one purchase doesn’t m...

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Guest Post: FAQ Page: the Secret to Higher Conversions

05/12/2021       By: Natalya Bucuy

Here is an interesting statistic: about 96% of the customers visiting a website are not ready to make a purchase! Why are people reluctant, even though they might have interest? To get the answer, on...

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LiveHelpNow Introduces KPI Dashboards, a Tool to Monitor Agent Performance

05/10/2021       By: Natalya Bucuy

KPI Dashboards – a new way to track contact center Key Performance Indicators.  Imagine watching a competitive sporting event without the score. The game would literally be pointless, wouldn...

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“Between the quality of the package and the enthusiasm of the people behind it, I feel like the sky’s the limit with this company.”
- Joel Levin, VP of Support