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What is Good Customer Support: 13 Definitions

03/31/2022       By: Natalya Bucuy

What is your definition of good customer support? To help you define what good customer service looks like, we asked CEOs and small business owners this question for their best insights. From valuing...

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Rebranding for Better Customer Support Agent Experience

03/30/2022       By: Natalya Bucuy

“Who are we?” It seems like a simple question. But it isn’t. It holds a lot of power as it prompts some serious soul digging. What does the question ask, exactly –  our name, what we do, ...

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8 Ways You Can Improve IT Service Desk

03/28/2022       By: Natalya Bucuy

The IT industry has undergone a rapid innovation that has made life easier for its customers and employees. With this, IT support teams are somewhere caught in an uphill battle. IT service desk indust...

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A Guide to Agile Marketing for SMBs

03/14/2022       By: Natalya Bucuy

Agile is one of the hottest buzzwords in today’s marketing landscape, but it is also the most misused one too. But that doesn’t stop there. With marketing becoming more advanced, customers becomin...

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How To Build a Successful Customer Support Team From Scratch

02/28/2022       By: Natalya Bucuy

Good customer service is rarely memorable. However, bad customer service can leave your clients fuming. Meeting your customers’ satisfaction is essential in generating sales and keeping your busines...

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CX Research As a Main Marketing Strategy

02/24/2022       By: Natalya Bucuy

In recent years, customer experience (CX) has become a term and focal point of marketing plans for businesses of all sizes and sectors. In addition, CX is becoming increasingly important to compete su...

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Turn Customers into Brand Advocates: 3 Psychological Strategies

02/23/2022       By: Natalya Bucuy

Meet Janet. Janet lived in a different state but wanted to send some sympathy flowers to a friend in Pennsylvania. After reading some reviews she found a flower shop near her friend’s house that not...

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13 Omnichannel Strategies To Improve Customer Service

02/16/2022       By: Natalya Bucuy

What are some omnichannel strategies that have helped improve customer service at your company? To help you determine the best omnichannel strategies for your company, we asked business owners and mar...

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How to Improve SEO with Conversational Website

02/10/2022       By: Natalya Bucuy

In the current competitive climate, it’s becoming more and more challenging to draw users’ attention to business websites. But human ingenuity knows no boundaries, and business owners are creating...

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How Chatbots Enhance Customer Experience

02/09/2022       By: Natalya Bucuy

As a business owner, you might always feel like there aren’t enough hands on deck to get things done. We’ve been there! Of course, having a capable and efficient team to help you is essential. As ...

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- Joel Levin, VP of Support