Topics in Small Business: Stay Alive Admist Shopping Trends

By Kathryn

We’ve written a lot about how online and mobile shopping have spiked in recent years, with this holiday season shaping

How seasonal businesses can thrive year round

By Kathryn

This past Halloween, you might’ve purchased your costume from a spooky superstore like Spirit or Halloween Adventure. Come Thanksgiving, it’ll

Mastering the Sales Funnel: How to Build Long-Term Loyalty

By Kathryn

You’ve generated new leads, qualified them, pursued them, and gotten the sale. Now how can you keep those shoppers coming

Mastering the Sales Funnel: Turning Leads into Sales

By Kathryn

Once you’ve got leads coming in, take the next steps to walk them toward the register. The process may not

Mastering the Sales Funnel: How to Generate Leads

By Kathryn

Sometimes, small business owners can get so caught up in their end product or the bottom line that they forget

5 reasons you should invest in your knowledge base

By Katie

Savvy companies know that customer service is a key way to differentiate themselves from the competition. As has been mentioned

7 ways you can stop customers from getting buyer’s remorse

By Katie

“I think you should have looked around. You would have gotten a better deal” If you are a salesperson nothing

6 cross selling and up selling tactics that work

By Katie

“Would you like fries with that?” These are some of the most common words spoken in fast food restaurants in

5 strategies to transform your live chat service into a sales channel

By Katie

Live chat is becoming a part of the online shopping experience as research point indicates that interacting with a visitor

How can live chat help auto dealers?

By Michael Kansky

The latest tactic that car dealerships are using to increase sales and pull in repeat customers is an up close

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