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Topics in Small Business: Stay Alive Admist Shopping Trends
We’ve written a lot about how online and mobile shopping have spiked in recent years, with this holiday season shaping
How seasonal businesses can thrive year round
This past Halloween, you might’ve purchased your costume from a spooky superstore like Spirit or Halloween Adventure. Come Thanksgiving, it’ll
Mastering the Sales Funnel: How to Build Long-Term Loyalty
You’ve generated new leads, qualified them, pursued them, and gotten the sale. Now how can you keep those shoppers coming
Mastering the Sales Funnel: Turning Leads into Sales
Once you’ve got leads coming in, take the next steps to walk them toward the register. The process may not
Mastering the Sales Funnel: How to Generate Leads
Sometimes, small business owners can get so caught up in their end product or the bottom line that they forget
5 reasons you should invest in your knowledge base
Savvy companies know that customer service is a key way to differentiate themselves from the competition. As has been mentioned
7 ways you can stop customers from getting buyer’s remorse
“I think you should have looked around. You would have gotten a better deal” If you are a salesperson nothing
6 cross selling and up selling tactics that work
“Would you like fries with that?” These are some of the most common words spoken in fast food restaurants in
5 strategies to transform your live chat service into a sales channel
Live chat is becoming a part of the online shopping experience as research point indicates that interacting with a visitor
How can live chat help auto dealers?
By Michael Kansky
The latest tactic that car dealerships are using to increase sales and pull in repeat customers is an up close
How to Respond to E-Mail Complaints Effectively
Personalize canned messages & transfer chats with a whisper
Help! I work with a jerk!
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