live chat system


Jan
27

Set a Daily Offline Schedule for Live Chats

Live chat support should only be offered when agents are available to respond to customer queries. With the LiveHelpNow chat system you can be sure that agents are always ready to take on customer queries by instituting an offline schedule that varies day to day to reflect your business hours. You can also setup a […]

Dec
16

Search Chat History- Gain new insights into past chats

The latest LiveHelpNow release expands your ability to search chat history, allows you to tag past chats, and displays more relevant customer information in your call history. Read on for more details about these updates and instructions on how to start using them today.   Search Chat History We’ve overhauled the Chat Transcripts report so […]

Sep
27

Live Chat Queuing- Balance Agent Workload in Call Centers

In the fast-paced environment of a modern call center, the efficient use of time is the key to both happy customers and satisfied management. 
Traditionally, live interactions between call center agents and customers have been limited to one-on-one phone support. Live chat support is the alternative that today’s internet savvy, multitasking customers are looking for. […]

Jul
30

Send LiveHelpNow chats to SalesForce CRM

Customer relationship management in the cloud Wouldn’t it be nice if you could house all of your LiveHelpNow chat sales leads and customer service inquiries in Salesforce CRM automatically? With LiveHelpNow’s new seamless integration with Salesforce CRM, you can. The integration allows you to create new accounts, contacts, or leads in Salesforce automatically as customers chat […]

Jul
10

Live Chat cobrowsing, powered by join.me

Serve customers like never before with join.me Provided by LogMeIn, join.me will allow you to serve your customers like never before. See a chatting customer’s screen and take over mouse and keyboard control to resolve any issue quickly, without cause for frustration. No more wasting time trying to explain complicated solutions to your customers- simply […]

Jan
28

View visits by internet service provider and get more leads

Live chats are a great lead source- especially when you prompt visitors for their contact information for later follow-up. In addition, LiveHelpNow lets you personalize how you see visitors browsing your site. Our latest update includes a new Analytics report for all LiveHelpNow chat system subscribers, allowing you to view the number of visits/web hits per internet […]

Jan
11

Android App for the Live Chat System

Our new Android App is now available to LiveHelpNow Live Chat System subscribers in the Google Play Store free of charge! We offer the top rated live chat system for websites, accessible in the palm of your hand. Chat with new visitors and returning customers anytime and anywhere you please. Put that data plan to work- Generate leads, […]

Jan
10

Personalize canned messages & transfer chats with a whisper

Sending pre-written messages while you chat is a great way to save time and allow yourself the freedom to multitask, but using too many can create a disconnect between you and the customer. We’ve released a new ‘visitor first name’ hotfield to the Chat System that you can add to canned messages to display the […]

Mar
13

Increase Online Sales

Timing is everything Regardless of industry, the timing of the right sales pitch at the right time will move a customer towards the desired action. Of course this is over simplified, but it is true. Many sales teams have been through hours of product training, years of experience, attempts at the new ‘hot’ sales tool […]

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