live chat software


LiveHelpNow HubSpot Integration

LiveHelpNow help desk software collects a lot of useful information about your customers. The integration with HubSpot will allow for easy transfer of live chat information into your HubSpot account for additional marketing, business analytics, upsell and cross sell flow. Please complete the following easy steps to integrate your LiveHelpNow live chat user info into your HubSpot […]

Sep
10

Improved Analytics and Ticket Surveys help you capture more customer feedback

We’ve updated the look and feel of the charts and graphs in LiveHelpNow Analytics to make them more accessible & responsive. View & Sort Chat, Ticket, and Call history using multiple tags. You can create up to 30 custom tags for operators to select when working with customers & review results in Tag Statistics reports. Improved […]

Jan
27

Set a Daily Offline Schedule for Live Chats

Live chat support should only be offered when agents are available to respond to customer queries. With the LiveHelpNow chat system you can be sure that agents are always ready to take on customer queries by instituting an offline schedule that varies day to day to reflect your business hours. You can also setup a […]

Sep
27

Live Chat Queuing- Balance Agent Workload in Call Centers

In the fast-paced environment of a modern call center, the efficient use of time is the key to both happy customers and satisfied management. 
Traditionally, live interactions between call center agents and customers have been limited to one-on-one phone support. Live chat support is the alternative that today’s internet savvy, multitasking customers are looking for. […]

Aug
20

Why Mobile Chat May be the Best Thing to Ever Happen to You

One of our proudest features here at LiveHelpNow is our fully functional, user-friendly Live Chat app. It operates on Apple and Android devices, and fills virtually all the holes left by traditional, desktop-based live chat. The best part? It’s totally free with a chat system subscription. Here’s a list of scenarios in which you may find […]

Jul
30

Open a streaming API of your live chat data

Introducing Eventing API – every webmaster’s dream Wouldn’t it be nice to have all the customer data LiveHelpNow collects for you sent instantly to your contact management system? Eventing acts as a streaming API, allowing you to push customer data to any of your resources on the web at the exact moment a LiveHelpNow chat […]

Jul
30

Send LiveHelpNow chats to SalesForce CRM

Customer relationship management in the cloud Wouldn’t it be nice if you could house all of your LiveHelpNow chat sales leads and customer service inquiries in Salesforce CRM automatically? With LiveHelpNow’s new seamless integration with Salesforce CRM, you can. The integration allows you to create new accounts, contacts, or leads in Salesforce automatically as customers chat […]

Jul
10

Live Chat cobrowsing, powered by join.me

Serve customers like never before with join.me Provided by LogMeIn, join.me will allow you to serve your customers like never before. See a chatting customer’s screen and take over mouse and keyboard control to resolve any issue quickly, without cause for frustration. No more wasting time trying to explain complicated solutions to your customers- simply […]

May
24

LiveHelpNow improves online customer service with updates to key features and analytics.

LiveHelpNow is announcing the release of updates that improve the customer’s mobile experience, enable easy and accurate reporting for business owners and offer more customization for administrators, operators, and customers. General Updates A fully mobile customer experience. All of LiveHelpNow’s features that your customers use and depend on are now fully optimized for smartphones and tablets. […]

Apr
30

LiveHelpNow releases integral “Chat Button” and “HelpOut Tab” plugins

New Arrivals LiveHelpNow is announcing the release of two highly anticipated plugins for websites built with content managers, the “Chat Button” and the “HelpOut Tab.” LiveHelpNow’s Chat Button is the starting point for engaging your customers in conversation on your site, while the HelpOut Tab gives customers direct access to your best support resources. Both […]

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