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How Solopreneurs Can Be Customer Service Whizzes
Customer service is a kind of job that takes up a lot of time and energy. And because of the
Why a good knowledge base can be a game changer for software vendors
Some software products and services can intimidate first time users as they figure out the innards. A good knowledge base helps in such situations.
Don’t let shopping cart abandonment kill your ecommerce store
One of the biggest barriers to profitability for any e-commerce site is cart abandonment at the point of sale. But there is a solution to lower the rates
5 tips for organizing your knowledge base
So you have decided to start a knowledge base. Smart choice! But a knowledge base can’t be established simply by installing
5 ways to direct users to self help options on your site
Previously on this blog we have covered why it’s smarter to invest in self help options instead of making users
5 principles that make multitasking with live chat easier
Offering a live chat option on your website is a great start at being more responsive to your market’s
Is the FAQ on your site really helping customers?
You might have been hearing a lot of talk about how a well written FAQ can be a powerful customer
7 reasons why phones should not be your primary customer service channel
The April LiveHelpNow Challenge Winners Released
How to Respond to E-Mail Complaints Effectively
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