customer service

Landline Texting is Here!

By Lauren Schneck

Landline Texting is Here!
We are happy to announce that we are rolling out a revolution customer service! The time has come to announce LiveHelpNow is

Live Chat is Dead: Long Live the Text!

By Lauren Schneck

Yes, you read that correctly. LiveHelpNow, the chat software company is declaring that traditional chat for customer service is a

Nutshell Integration

By Lauren Schneck

LiveHelpNow help desk software collects a lot of useful information about your customers. The integration with Nutshell will allow for easy

Freshdesk Integration

By Lauren Schneck

LiveHelpNow help desk software collects a lot of useful information about your customers. The integration with Freshdesk will allow for easy

Chat Sentiment Analysis is Here

By Jacklin Altman

Chat Sentiment Analysis is Here
A common issue that people have with texting, emails, and live chat alike is that it’s hard to read how

Announcing Live Chat Sentiment Analysis!

By Lauren Schneck

Announcing Live Chat Sentiment Analysis!
LiveHelpNow is proud to announce the release of an amazing new feature, Sentiment Analysis! LiveHelpNow continues to be an innovator in the

7 Reasons You Should Invest in Knowledgebase Software

By sameerbhatia

Having a knowledge management system is no longer optional. In fact, even if you haven’t specifically thought about it, your

What Does the LiveHelpNow Challenge Mean for YOU?

By Jacklin Altman

These days, customer service is king. Companies like Amazon are constantly heralded for their exceptional customer service, and their constant

The Buying Process and The Impact of Technology

By livehelpnow_contributor

You’re not imagining it: Consumers are more impatient than ever before. According to the National Center for Biotechnology Information, attention

How, When, and Why They Buy? The Psychology Behind Online Buyer Behavior

By Lauren Schneck

How, When, and Why They Buy?  The Psychology Behind Online Buyer Behavior
If you are a business owner, the one thing you can never be sure of is customer behavior. It can

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