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Software Features: LiveHelpNow 2022 Year in Review

12/15/2022       By: Natalya Bucuy

From the craze of Wordle (which was the top-trending global Google search this year)… …to the Webb space telescope images of the Universe… …the year 2022 certainly delivered happenings big a...

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Small Business Holiday Preparedness Guide

12/01/2022       By: Natalya Bucuy

Is your small business holiday ready? Refocusing on Opportunity “As we approach the holiday season, let’s refocus on opportunity. It is our opportunity to become better versions of ourselves....

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Voice Chat Feature Facilitates Better Connection With Customers

11/15/2022       By: Natalya Bucuy

Alexander Graham Bell spent most of his life working with the deaf. His mother lost most of her hearing due to a childhood illness and his wife was completely deaf. In his work as a speech therapist a...

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Introducing Zoom Phone Integration with Zoho CRM

09/21/2022       By: Michael Kansky

Providing excellent customer service starts with understanding the customers, their needs, and behaviors. LiveHelpNow contact center software empowers customer service teams by providing tools that h...

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How to Grow Your eCommerce through Live Support

08/22/2022       By: Carl Torrence

Let’s say you’ve built a great eCommerce website. The design, the content, and the product directory are up to the mark.  But the conversion rate isn’t.  What does this say about your audience...

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Keeping Team Vibe While Handling Customer Complaints

08/17/2022       By: Natalya Bucuy

Source: Dilbert Quality customer service helps retain customers. As such, offering friendly customer service is critical to the success of your company. In other words, you shouldn’t tell your cust...

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Software Partnerships: The Human Element of Tech Collaborations

07/27/2022       By: Natalya Bucuy

For a brand, it’s vital to create software partnerships on which you can depend for more than just functionality. Choosing which solution would be the best match for a company means understanding th...

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LiveHelpNow Introduces New Partner Program

07/27/2022       By: Natalya Bucuy

In an effort to continue to help companies improve their customer support efforts, LiveHelpNow introduces its new partner program. Now, marketing agencies, web designers, value-added resellers, softwa...

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Customer Service Training Made Easy (Step-by-Step Guide)

07/19/2022       By: Scott Lieberman

Your customer service agents can ruin your brand. Or, they can enhance it!  Your customers’ real-life interactions with your company will give them either a good feeling about doing business with y...

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7 Benefits of Live Chat for eCommerce

07/14/2022       By: Abhishek Agarwal

Does your website have a live chat option? If not, perhaps, it’s time to change that and enjoy all the benefits of live chat can bring to your customer support.  Live chat is a game-changer for eCo...

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“Between the quality of the package and the enthusiasm of the people behind it, I feel like the sky’s the limit with this company.”
- Joel Levin, VP of Support