Set a Daily Offline Schedule for Live Chats

By Michael Kansky

Live chat support should only be offered when agents are available to respond to customer queries. With the LiveHelpNow chat

Managing Email Overload with Mass Ticket Actions

By Michael Kansky

How do you manage email overload when you receive hundreds or even thousands of customer inquiries on a daily basis? Until

Search Chat History- Gain new insights into past chats

By Michael Kansky

Search Chat History- Gain new insights into past chats
The latest LiveHelpNow release expands your ability to search chat history, allows you to tag past chats, and displays more

Avoid Nightmare Holiday Customer Service

By Jacklin Altman

Did you know that 74% of people say that customer service around holiday time is the worst it is all

TOP 10 REASONS TO TRY LIVE CHAT ON YOUR WEBSITE

By Lauren Schneck

Whether you’ve had an online business for years or you are just getting started, there are endless benefits to adding

Brand Blunders: Cautionary Tales & Lessons Learned

By Lauren Schneck

At some point, every brand will find themselves in a less than desirable place publicly. It happens. Whether it’s an accidental

Reactive vs. Proactive Customer Service

By Jacklin Altman

There are two basic approaches to customer service. You can respond reactively or proactively. Which path do you take? Here’s

Ten Golden Rules for Providing Successful Customer Service

By Lauren Schneck

  How many rules out of ten does your business follow? It’s not a new or novel concept, but customer

Live Chat Queuing- Balance Agent Workload in Call Centers

By Michael Kansky

In the fast-paced environment of a modern call center, the efficient use of time is the key to both happy

Do I Really Need a Ticket System?

By Jacklin Altman

How many times have you come in on a Monday morning, checked your email, and then instantly wanted to go

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