Are Your Spelling Mistakes Costing You Customers?

By Jacklin Altman

Are Your Spelling Mistakes Costing You Customers?
They say you only get one shot at a first impression. In the world of customer service, that first impression

7 Reasons You Should Invest in Knowledgebase Software

By sameerbhatia

Having a knowledge management system is no longer optional. In fact, even if you haven’t specifically thought about it, your

Manage email/ticket workflows with Ticket Triggers

By Michael Kansky

Email-Ticket Management is a complete help desk solution that keeps your business communications organized and efficient. All the support emails, web

What Does the LiveHelpNow Challenge Mean for YOU?

By Jacklin Altman

These days, customer service is king. Companies like Amazon are constantly heralded for their exceptional customer service, and their constant

Search every word in your chat history, Automate chat greetings, and Add external watchers to tickets.

By Michael Kansky

You can now search through all the text in your chat history, automate chat greetings, and enable secured chatting on

Customer Profiling and Its Benefits

By alexpejak

Recall the last time you had a good conversation with someone you’d known for a long time. Compared with talking

Improved Analytics and Ticket Surveys help you capture more customer feedback

By Michael Kansky

We’ve updated the look and feel of the charts and graphs in LiveHelpNow Analytics to make them more accessible &

The Buying Process and The Impact of Technology

By livehelpnow_contributor

You’re not imagining it: Consumers are more impatient than ever before. According to the National Center for Biotechnology Information, attention

How, When, and Why They Buy? The Psychology Behind Online Buyer Behavior

By Lauren Schneck

How, When, and Why They Buy?  The Psychology Behind Online Buyer Behavior
If you are a business owner, the one thing you can never be sure of is customer behavior. It can

How to Boost Your Productivity by Outsourcing

By GreggSchwartz

Whether you’re a small business owner, solo entrepreneur, or just a hard working person trying to get more done in

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