LiveHelpNow GetResponse Integration

By Lauren Schneck

LiveHelpNow help desk software collects a lot of information about your customers. The integration with GetResponse will allow for easy

Using E-Mail profiles to personalize outgoing email

By Michael Kansky

Email forwarding from within our System has been essential for customers to stay up to date with the Status of

LiveHelpNow Live Chat Integration with ZenDesk

By Michael Kansky

LiveHelpNow help desk software features enterprise class email management system tightly integrated with LiveHelpNow live chat system producing integrated contact history,

Chat Sentiment Analysis is Here

By Jacklin Altman

Chat Sentiment Analysis is Here
A common issue that people have with texting, emails, and live chat alike is that it’s hard to read how

Announcing Live Chat Sentiment Analysis!

By Lauren Schneck

Announcing Live Chat Sentiment Analysis!
LiveHelpNow is proud to announce the release of an amazing new feature, Sentiment Analysis! LiveHelpNow continues to be an innovator in the

Are Your Spelling Mistakes Costing You Customers?

By Jacklin Altman

Are Your Spelling Mistakes Costing You Customers?
They say you only get one shot at a first impression. In the world of customer service, that first impression

7 Reasons You Should Invest in Knowledgebase Software

By sameerbhatia

Having a knowledge management system is no longer optional. In fact, even if you haven’t specifically thought about it, your

Manage email/ticket workflows with Ticket Triggers

By Michael Kansky

Email-Ticket Management is a complete help desk solution that keeps your business communications organized and efficient. All the support emails, web

What Does the LiveHelpNow Challenge Mean for YOU?

By Jacklin Altman

These days, customer service is king. Companies like Amazon are constantly heralded for their exceptional customer service, and their constant

Search every word in your chat history, Automate chat greetings, and Add external watchers to tickets.

By Michael Kansky

You can now search through all the text in your chat history, automate chat greetings, and enable secured chatting on

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