How to increase live chat volume

By Michael Kansky

Make Sure Your Staff is Ready Staff can be easily prepared and trained to know how to use the operator

Live Chat Software and SEO

By Michael Kansky

Live chat software not only improves your customer conversion and retention rate- it can also trim about 20% from your

How cloud computing and live chat software foster better customer relationships

By Michael Kansky

Although there are many differences between startups and long established growing businesses, they still have one thing in common: they

Understanding how ticket management systems work

By Michael Kansky

Whenever a business deals with a group of people, whether it is customers or employees, there are problems that can

The pros and cons of “live chat” support vs. traditional phone support

By Michael Kansky

When you need to get in touch with customer service agent — for your phone, e-mail, internet connection issues or

Tracking and Improving the Effectiveness of the Help Desk

By Michael Kansky

The help desk staff is an essential link between the customer and the company. It is through efficient and helpful

The Pros and Cons of Outsourcing Customer Service

By Michael Kansky

Although the trend to outsource customer service predates the current recession, it has become increasingly appealing to businesses trying to

The Art of Excellent Customer Service

By Michael Kansky

Because the customer is the lifeblood of any business, excellent customer service should be the primary method used to retain

Live chat implementation- 6 steps for success

By Michael Kansky

Live chat is a great sales tool and a tremendous tactic to offer fantastic customer service. It’s more scalable than

Increase Online Sales

By Michael Kansky

Timing is everything Regardless of industry, the timing of the right sales pitch at the right time will move a

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