LiveHelpNow - Blog
Improving Customer Service Agent Experience with AI
12/11/2023       By: Michael Kansky
By leveraging emerging Artificial intelligence (AI), companies can improve customer interactions. But businesses can also transform the experience for customer service agents with AI. In this article,...
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Increase eCommerce Sales During the Holidays
12/07/2023       By: Natalya Bucuy
The holiday season is here, and that means one thing for eCommerce businesses: it’s time to amp up your sales game! With countless shoppers looking for the perfect gifts and deals, you need to m...
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ChatGPT in Customer Service: Is this the End for Live Agents?
12/06/2023       By: Israel Parada
Customer service is one of the most important aspects of any business. It can make or break customer loyalty, satisfaction, and retention. However, customer service can also be challenging, time-cons...
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Customer Service Communication Mistakes that Can Kill Your Business
12/05/2023       By: Natalya Bucuy
Customer satisfaction is the key to any successful business. A crucial component of satisfying customers is effective communication. Poor communication, on the other hand, can have a devastating impac...
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How to Increase Online Sales with Live Chat
12/04/2023       By: Michael Kansky
In 2023, customers expect instant gratification and seamless user experience. Incorporating live chat on your website has become a game-changer for increasing online sales. Gone are the days when cust...
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10 Effective Strategies for Reducing Wait Times
12/01/2023       By: Michael Kansky
Waiting is a universal experience. Whether it’s standing in line at the grocery store or waiting for your turn at the doctor’s office, we’ve all been there. And let’s be honest...
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The Importance of Round-the-Clock Customer Support
11/30/2023       By: Michael Kansky
Providing round-the-clock customer support is essential for businesses aiming to stay ahead of the competition. Understanding the concept of 24/7 customer support is crucial in grasping its significan...
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Optimizing Knowledge Management with AI: Bridging the Gaps
11/29/2023       By: Michael Kansky
Managing knowledge bases within organizations has become increasingly critical. The ability to efficiently capture, organize, and access knowledge bases can significantly impact business performance a...
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The Role of Artificial Intelligence in Contact Centers
11/28/2023       By: Michael Kansky
The Role of Artificial Intelligence in Contact Centers With its ability to perform tasks that were previously exclusive to humans, Artificial Intelligence (AI) has become an invaluable tool in providi...
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How to prepare for increased live chat volume
11/22/2023       By: Natalya Bucuy
Live chat has become an integral part of customer service for businesses of all sizes. Recent statistics show higher customer satisfaction scores from customers who use live chat – 73%, compared...
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