The Tools You Need to Help Your Customers—Fast

By Robert Friedman

The Tools You Need to Help Your Customers—Fast
Patience may be a virtue, but it’s not a virtue most customers have these days. Today’s consumers are more demanding

Just released: Folder organization of canned content, new shortcuts and more…

By Michael Kansky

Just released: Folder organization of canned content, new shortcuts and more…
Based on numerous user feedback the following updates were released: Significant improvement of chat speed in the operator console. Switching

Introducing Animated GIFs for Live Chat

By Michael Kansky

Introducing Animated GIFs for Live Chat
Sometimes words just aren’t enough. It might seem odd for us to say that since providing our clients with world-class

SendInBlue – LiveHelpNow Live Chat integration

By Michael Kansky

SendInBlue – LiveHelpNow Live Chat integration
LiveHelpNow help desk software collects a lot of useful information about your customers. The integration with SendInBlue will allow for

Need a Friendly Word of Advice about Your Website? Don’t Take Another Step.

By Michael Kansky

Need a Friendly Word of Advice about Your Website?  Don’t Take Another Step.
When you are about to make a mistake, don’t you wish someone would open your eyes and tell you? You

Securely exchange confidential forms—from within a chat session or via email

By Michael Kansky

Securely exchange confidential forms—from within a chat session or via email
Boost Data Security and Success with Secure Forms Until now, it was impossible to collect confidential or order information in

Audience overview, tickets by hour and optimized chat session transfer

By Michael Kansky

Audience overview, tickets by hour and optimized chat session transfer
Release 5.8.34.2 Release contains the following additions and optimizations Audience overview added to Main Overview report showing volumes of visitors/chats

Increase Your Website Conversions and Speed

By Antoni Zolciak

Increase Your Website Conversions and Speed
Your website is your “digital face” as well as your most efficient conversion and sales mechanism. But does it produce the

Take a Customer Service Challenge You Can’t Lose

By Michael Kansky

Take a Customer Service Challenge You Can’t Lose
Here’s a challenge where you win—no matter what.  It’s a whole lot easier than, say, the challenge of escaping from

The Next Big Thing is Here: Landline Texting

By Jacklin Altman

The Next Big Thing is Here: Landline Texting
You read that correctly. LiveHelpNow pioneered the technology that allows customers to text a landline phone number and receive a response, just

Do you like our posts? You might also like our product.

Give LiveHelpNow a go free for 30 days.

WAITING IS FOR LOBBIES AND BUS STOPS.

Questions?