Take a Customer Service Challenge You Can’t Lose

By Michael Kansky

Take a Customer Service Challenge You Can’t Lose
Here’s a challenge where you win—no matter what.  It’s a whole lot easier than, say, the challenge of escaping from a big maze, which we don’t recommend you try since that’s how we lost our Senior VP of Marketing. Poor Ted. We hope he packed a big lunch. It’s going to be a while.

The Next Big Thing is Here: Landline Texting

By Jacklin Altman

The Next Big Thing is Here: Landline Texting
You read that correctly. LiveHelpNow pioneered the technology that allows customers to text a landline phone number and receive a response, just

How to Keep Your Customer Service Agents Happy

By Jacklin Altman

How to Keep Your Customer Service Agents Happy

It’s no surprise that happy customer service agents mean happy customers. Just imagine, if you were to get on a call or a chat with a customer service agent who sounds like they woke up on the wrong side of the bed. Even if they were able to solve your issue, you may walk away from the encounter feeling less than satisfied because of their poor attitude.

It’s crucial that managers do everything in their power to equip their customer service agents with the latest knowledge and resources needed to ensure they can successfully perform their job functions. However, keeping those agents happy, ensuring that they pass that happiness along to customers, is essential to customer service success. So, what can you do to keep your agents happy?

4 Tips to grow Sales using Live Chat

By Sreeram

4 Tips to grow Sales using Live Chat
One of the problems with Online Business is that customers are disconnected from a live person who can answer their questions in real time. Without the required information at the right time, customers conclude that your service lacks features and drop off. Every time a customer clicks away from your site, you lose an opportunity to grow sales. Live chat can be used to effectively deal with this problem. Here are 4 ways to increase sales using live chat.

Design Tips to Revamp Your Website

By Kylie Gray

Everyone dreams about starting fresh for the new year. Why not give your business the same opportunity with a new

Making Readers Feel: Using Emotion to Promote Your Content and Brand

By Michael Kansky

Making Readers Feel: Using Emotion to Promote Your Content and Brand
Few marketers would disagree that emotion drives response. Yet pulling off a successful emotionally engaging campaign, especially for smaller brands

Landline Texting is Here!

By Lauren Schneck

Landline Texting is Here!
We are happy to announce that we are rolling out a revolution customer service! The time has come to announce LiveHelpNow is

The Art of Promoting Your Brand via Niche Influencers

By Kylie Gray

The Art of Promoting Your Brand via Niche Influencers
If quality content is the heart of content marketing, then engagement is its arteries. If you’ve given content marketing a

10 Travel Instagrams Worth the Follow

By Kylie Gray

Because (apparently) we can’t all be professional travelers, Instagram is bursting with eye candy inspiration for your next getaway or

Why Niche Content Marketing Trumps SEO Every Time

By Kylie Gray

Why Niche Content Marketing Trumps SEO Every Time
There has been much ado about Search Engine Optimization. Knowing that most customers rarely get past the first page of

Do you like our posts? You might also like our product.

Give LiveHelpNow a go free for 30 days.

WAITING IS FOR LOBBIES AND BUS STOPS.

Questions?