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Guest Post: How to Build Customer Loyalty With Excellent Customer Service

02/02/2021       By: Natalya Bucuy

How do you determine the success of your business? More leads? Higher sales? Or better profits? Irrespective of your metric, one thing that you must ensure is establishing customer loyalty – that’...

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Phifer Weaves Excellency into Customer Support Using Live Chat

01/21/2021       By: Natalya Bucuy

Imagine if someone flew to your side when you had a problem. Didn’t come, didn’t walk, didn’t run but immediately flew.  That is what happened to a company in Virginia. One morning there was a ...

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5 Psychological Principles That Fuel Great Customer Service

01/12/2021       By: Natalya Bucuy

As a customer experience writer, I’m always on a look out for great customer service stories. Here is one of my favorites. After a long day in Phoenix, AZ, I needed a quick pick-me-up. I found a...

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Guest Post: Three pricing strategies to stand out in a crowd

01/04/2021       By: Natalya Bucuy

When it comes to small business, what are some winning pricing strategies? Digital transformation got an incredible speed boost in 2020.  The online market is now more crowded than ever. Marketers tr...

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Guest Post: Balance Between Automation and Live Customer Support

12/21/2020       By: Natalya Bucuy

“Live chat is the best method to deliver customer service.” “More customers use chatbots for self-service because they don’t want to wait for operators to connect to the chat.” Such contradi...

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New Year, New Us: LiveHelpNow Introduces New User Panel

12/15/2020       By: Natalya Bucuy

Who does not like a good makeover?  Gee, after the year we all had, everyone of us deserves one for sure.  Makeover for more fierceness in 2021! To help our customers enter the new year with a new c...

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Guest Post: A Guide to Merchant Services for Small Business

12/11/2020       By: Natalya Bucuy

If you’re a small business looking to offer your customers more ways to pay, you’ll need to acquire merchant services. But what are merchant services, and how do you find the right provider for yo...

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Guest Post: 5 Tools You Need to Start a Remote Online Business in 2021

11/30/2020       By: Natalya Bucuy

Even before the COVID-19 pandemic, more and more entrepreneurs were exploring the options of remote online business. In a 2019 survey conducted by Buffer, the data showed that 31% of respondents were ...

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5 Tips to Manage Increased Holiday Traffic

11/20/2020       By: Natalya Bucuy

As much as we’re all looking forward to the year 2020 to end, it’s not over until the clock strikes midnight.  Until then we still have some work to do. Holiday season is upon us and, as ever...

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Top 10 Resources for CX Professionals: Everyday Motivation Sources

11/13/2020       By: Natalya Bucuy

What do a customer experience professional, a yellow flower, and a bumble bee have in common? (Besides the obvious, which is the fact that they all bring joy to the world, or course!) They all want t...

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“Between the quality of the package and the enthusiasm of the people behind it, I feel like the sky’s the limit with this company.”
- Joel Levin, VP of Support