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With the LiveHelpNow HelpOut Tab® you can point customers with routine support questions to online help before they can pick

6 small business tips for tracking customer service issues on the cheap

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Great customer service will get you loyal fans and  bump up your profits. Also, the sky is blue, water is

7 customer service strategies to help you beat the competition

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Unless you’ve unlocked the secret of cold fusion or cured the common cold, your business has competition. Separating yourself from

4 tips towards delivering consistent customer experience

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Last week, I had an overcharge issue with my phone provider. A tweet mentioning the service provider got me an

7 ways you can stop customers from getting buyer’s remorse

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“I think you should have looked around. You would have gotten a better deal” If you are a salesperson nothing

iPhone App for the Live Chat System

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Our new iPhone App is now available to LiveHelpNow Live Chat System subscribers in the iPhone App Store free of

6 cross selling and up selling tactics that work

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“Would you like fries with that?” These are some of the most common words spoken in fast food restaurants in

6 ways you can get quality customer feedback

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Running a business without asking your customers’ feedback is like trying to cross a busy street with headphones plugged into

6 smart and cost effective strategies for getting loyal customers

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A new customer always comes with the baggage of acquisition costs. It’s only when that customer returns for a second

Live Chat Tagging – How to get detailed information about the content of your chat traffic

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Your staff took 100 chats this week; how many were for sales, how many for support, how many were for

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