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5 ways to direct users to self help options on your site
Previously on this blog we have covered why it’s smarter to invest in self help options instead of making users
Mobile Technology: Find the balance between work and life
Want to find the best local happy hours? There’s an app for that. Want to see if you can get
Can you be the world’s most Pinteresting business?
I don’t always use social media, but when I do I prefer…Pinterest? Lots of media has circulated around Pinterest as
7 ways to speed up customer service and reduce churn
Your customers are all busy people. When something breaks — a payment not received, a shipment delayed, faulty merchandise shipped
Companies who invest in customer experience reap rich rewards
If you have been reading this blog for any amount of time, you may have noticed a recurring theme. We
What Obamacare means for your business
This morning, the Supreme Court made a landmark decision to uphold Obama’s Affordable Care Act, requiring every U.S. citizen to
7 reasons excellent customer experience can be your ace in the hole
It's difficult for brands to stand out from their competition based on of quality and price.But they can make money by focusing on great customer experience
Automatically send customers their chat transcript and invite them to take a survey
By Michael Kansky
Looking for an easy way to connect with your customers? Remind them of their positive experience with your brand by
7 strategies for getting word of mouth advertising from customers
A good word from customers to their friends and family is worth its weight in gold for you, the marketer.
7 reasons why phones should not be your primary customer service channel
Most small businesses offer phones as the primary customer support channel. But tools like livechat and email ticketing systems might work better , providing more robust options while being cost effective at the same time
The Pros and Cons of Outsourcing Customer Service
6 small business tips for tracking customer service issues on the cheap
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