6 Reasons Non-Profits Need Chat

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Live chat software has often been touted as a complete helpdesk solution for businesses, but it’s not just for customer

How Pre-Chat Customer Info Can Lead to More Sales

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You’ve heard how collecting customer feedback can help you uncover and fix mistakes, improve service, and better understand your shoppers.

How Colleges Can Benefit from Live Chat

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When it comes to college, the competition is stiffer than ever. Applicants take on multiple high-level courses and extracurriculars in

How to be an Olympic Brand-Builder

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With the 2012 Olympics opening tomorrow, pressure is stacked on London to make the experience successful and memorable for all

Google Adwords put live chat front and center, so should you do the same?

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You may already know that AdWords allows you to add extensions to your Google ad, whether it’s your business location,

5 ways to direct users to self help options on your site

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Previously on this blog we have covered why it’s smarter to invest in self help options instead of making users

Mobile Technology: Find the balance between work and life

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Want to find the best local happy hours? There’s an app for that. Want to see if you can get

Can you be the world’s most Pinteresting business?

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I don’t always use social media, but when I do I prefer…Pinterest? Lots of media has circulated around Pinterest as

7 ways to speed up customer service and reduce churn

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Your customers are all busy people. When something breaks — a payment not received, a shipment delayed, faulty merchandise shipped

Companies who invest in customer experience reap rich rewards

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Companies who invest in customer experience reap rich rewards
If you have been reading this blog for any amount of time, you may have noticed a recurring theme. We

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