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7 Smart Strategies to Increase Customer Retention in 2021

09/08/2021       By: Natalya Bucuy

Ah, the wonderful feeling of landing that sale! Score!!! Making a sale is a great starting point for any business. But true mastery lies in getting the customer to come back after that initial purchas...

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Big Leads for Small Businesses: Social Media Lead Generation Guide

09/03/2021       By: Natalya Bucuy

Do you ever imagine what it would be like to break out of the boundaries of a boring routine? What it would feel like to be your own boss?  If you ever thought about opening your very own business, n...

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Ticket Support System Updates: Omnichanneling Like Crazy

08/31/2021       By: Natalya Bucuy

This summer, we’re omnichanneling like we never omnichanneled before!  What the heck does that mean?  It means we are making it easier for your customers to reach you in as many ways as they wish....

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Self-Service Galore: LiveHelpNow Introduces Customer Support Portal

08/30/2021       By: Natalya Bucuy

Automated postal kiosks. Cashier-less grocery stores. Order and payment monitors in restaurants.  As innovations advance, more and more self-serve technology enters everyday life. And why not? Custom...

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Shopping Cart Abandonment: Prevent It, Manage It, Reduce It

08/24/2021       By: Natalya Bucuy

“Why did you leave? What did I do wrong? Is this my fault?! Come back!”  What do fishermen and eCommerce business owners have in common?  They both know the sentiment of losing what they have be...

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4 Great Tools That Improve Customer Experience

08/19/2021       By: Natalya Bucuy

In the world of business, customer service has never been more important. The difference between a good company and a great company is how well it treats its customers. Today, customers are so impatie...

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Supercharge Lead Generation with Live Chat for Your Small Business

07/28/2021       By: Natalya Bucuy

One of the biggest challenges for small businesses is to generate quality leads and convert them into customers. Lead generation is no easy task. It requires a great marketing strategy to be able to d...

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Build a Conversational AI Virtual Agent in Three Steps

07/20/2021       By: Natalya Bucuy

What matters to customers today? Short answer: convenience.  Customers are showing that they will take their business where they can get convenient self-service solutions built on conversational arti...

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Security Update: Single Sign-On and Two-Factor Authentification

07/15/2021       By: Natalya Bucuy

Oh, passwords…What a life’s joy they are…NOT! With modern tech advances, security measures must step up. So passwords get longer, have additional requirements, and, let’s be honest, ta...

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Personalized Customer Service: 6 Ways to Show Customers Love

07/09/2021       By: Natalya Bucuy

Personalized customer service can do wonders for customer experience. We’ve all been customers. And we know firsthand how good it feels when a company caters to us on a personal level. But why,...

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“Between the quality of the package and the enthusiasm of the people behind it, I feel like the sky’s the limit with this company.”
- Joel Levin, VP of Support