Google Adwords put live chat front and center, so should you do the same?

By Kathryn

You may already know that AdWords allows you to add extensions to your Google ad, whether it’s your business location,

5 ways to direct users to self help options on your site

By Katie

Previously on this blog we have covered why it’s smarter to invest in self help options instead of making users

Mobile Technology: Find the balance between work and life

By Kathryn

Want to find the best local happy hours? There’s an app for that. Want to see if you can get

Can you be the world’s most Pinteresting business?

By Kathryn

I don’t always use social media, but when I do I prefer…Pinterest? Lots of media has circulated around Pinterest as

7 ways to speed up customer service and reduce churn

By Katie

Your customers are all busy people. When something breaks — a payment not received, a shipment delayed, faulty merchandise shipped

Companies who invest in customer experience reap rich rewards

By Katie

If you have been reading this blog for any amount of time, you may have noticed a recurring theme. We

What Obamacare means for your business

By Kathryn

This morning, the Supreme Court made a landmark decision to uphold Obama’s Affordable Care Act, requiring every U.S. citizen to

7 reasons excellent customer experience can be your ace in the hole

By Katie

It's difficult for brands to stand out from their competition based on of quality and price.But they can make money by focusing on great customer experience

Automatically send customers their chat transcript and invite them to take a survey

By Michael Kansky

Looking for an easy way to connect with your customers? Remind them of their positive experience with your brand by

7 strategies for getting word of mouth advertising from customers

By Katie

A good word from customers to their friends and family is worth its weight in gold for you, the marketer.

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