Metrics That Matter: Assessing Your Helpdesk Solution

By Kathryn

Analytics are a manager’s best friend. By collecting massive amounts of customer data into neat reports, they allow management to

Update: GoDaddy outage brings LiveHelpNow down

By Michael Kansky

Update: GoDaddy services were brought back up at around 5:20 PM ET Today at around 11:00 AM GoDaddy services were

Don’t let shopping cart abandonment kill your ecommerce store

By Katie

One of the biggest barriers to profitability for any e-commerce site is cart abandonment at the point of sale. But there is a solution to lower the rates

Improve Job Satisfaction for Superior Customer Service

By Kathryn

To many business owners, the number that matters most is the bottom line. But while profit is vital to driving

Topics in Small Business: Disaster Preparedness

By Kathryn

Just yesterday, Hurricane Isaac struck a slow but treacherous path across Louisiana, prompting evacuations and rescues, and robbing about a

Why Small Businesses Are Good at Customer Service

By Kathryn

As a company grows, its executives may lose sight of the most important aspect of any money-making enterprise: pleasing the

Four tagging tips to make the most of every chat

By Kathryn

You may already have read about the usefulness of chat tags. With LiveHelpNow’s analytical features, tagging chats let operators track

5 tips for organizing your knowledge base

By Katie

So you have decided to start a knowledge base. Smart choice! But a knowledge base can’t be established simply by installing

Should Small Businesses Support Paul Ryan?

By Kathryn

Now that Republican presidential candidate Mitt Romney has selected his VP pick, voters can make a better assessment of what

5 reasons you should invest in your knowledge base

By Katie

5 reasons you should invest in your knowledge base
Savvy companies know that customer service is a key way to differentiate themselves from the competition. As has been mentioned

Do you like our posts? You might also like our product.

Give LiveHelpNow Help Desk Software a go free for 30 days.

WAITING IS FOR LOBBIES AND BUS STOPS.

Questions?