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Four tagging tips to make the most of every chat
You may already have read about the usefulness of chat tags. With LiveHelpNow’s analytical features, tagging chats let operators track
5 tips for organizing your knowledge base
So you have decided to start a knowledge base. Smart choice! But a knowledge base can’t be established simply by installing
Should Small Businesses Support Paul Ryan?
Now that Republican presidential candidate Mitt Romney has selected his VP pick, voters can make a better assessment of what
5 reasons you should invest in your knowledge base
Savvy companies know that customer service is a key way to differentiate themselves from the competition. As has been mentioned
Find us on YouTube
Are you a visual learner? We have a YouTube channel chock full of helpful tutorials just for you! In this clip, one
How to Adapt Call Center Tactics to Chatting
“Time is money.” Ben Franklin coined this saying in the 1700s, and it’s especially true today for businesses looking to
6 Reasons Non-Profits Need Chat
Live chat software has often been touted as a complete helpdesk solution for businesses, but it’s not just for customer
How Pre-Chat Customer Info Can Lead to More Sales
You’ve heard how collecting customer feedback can help you uncover and fix mistakes, improve service, and better understand your shoppers.
How Colleges Can Benefit from Live Chat
When it comes to college, the competition is stiffer than ever. Applicants take on multiple high-level courses and extracurriculars in
How to be an Olympic Brand-Builder
With the 2012 Olympics opening tomorrow, pressure is stacked on London to make the experience successful and memorable for all
Your Most Effective Customer Service Tool: Live Chat from LiveHelpNow
7 reasons excellent customer experience can be your ace in the hole
Should you outsource your customer service and sales teams?
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