Four tagging tips to make the most of every chat

By Kathryn

You may already have read about the usefulness of chat tags. With LiveHelpNow’s analytical features, tagging chats let operators track

5 tips for organizing your knowledge base

By Katie

So you have decided to start a knowledge base. Smart choice! But a knowledge base can’t be established simply by installing

Should Small Businesses Support Paul Ryan?

By Kathryn

Now that Republican presidential candidate Mitt Romney has selected his VP pick, voters can make a better assessment of what

5 reasons you should invest in your knowledge base

By Katie

5 reasons you should invest in your knowledge base
Savvy companies know that customer service is a key way to differentiate themselves from the competition. As has been mentioned

Find us on YouTube

By Kathryn

Are you a visual learner? We have a YouTube channel chock full of helpful tutorials just for you! In this clip, one

How to Adapt Call Center Tactics to Chatting

By Kathryn

“Time is money.” Ben Franklin coined this saying in the 1700s, and it’s especially true today for businesses looking to

6 Reasons Non-Profits Need Chat

By Kathryn

Live chat software has often been touted as a complete helpdesk solution for businesses, but it’s not just for customer

How Pre-Chat Customer Info Can Lead to More Sales

By Kathryn

You’ve heard how collecting customer feedback can help you uncover and fix mistakes, improve service, and better understand your shoppers.

How Colleges Can Benefit from Live Chat

By Kathryn

When it comes to college, the competition is stiffer than ever. Applicants take on multiple high-level courses and extracurriculars in

How to be an Olympic Brand-Builder

By Kathryn

With the 2012 Olympics opening tomorrow, pressure is stacked on London to make the experience successful and memorable for all

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