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The Year After the Apocalypse: Software Releases 2021

12/12/2021       By: Natalya Bucuy

We all love a good apocalypse movie, right? Or at least we did until we actually lived one in the real world.  One thing we don’t get to see in many such films is what happens after the brave heroe...

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6 Ways to Use Live Chat for Product Launch

12/08/2021       By: Natalya Bucuy

Customers expect immediate answers once they are ready to buy the product.  When it comes to online sales, and especially in moments when the product day launch comes, meeting this expectation can be...

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5 reasons building a community is essential for building a business

12/06/2021       By: Natalya Bucuy

You’ve finished incorporating your business, hiring your team, and building your website.  You’ve heard terms like “email blasts” and “lead lists,” but you’re not sure what they mean or...

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How to Win Back Old Customers: 15 Winback Strategies

11/29/2021       By: Natalya Bucuy

What is one strategy to win back old customers?  To help you earn a previous customer’s business, we asked business professionals and leaders this question for their insights. From checking in and ...

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5 Actionable Psychological Tactics to Optimize Conversion Rates

11/24/2021       By: Natalya Bucuy

When you’re running a startup, every conversion is a major victory. But the economic environment is also more competitive than ever before. For many executives, it may even seem like a new compe...

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How to turn your negative online reviews into marketing gold

11/22/2021       By: Natalya Bucuy

“Always too loud!” My friend Maryana read this part of a negative online review someone left for her Taphouse out loud as we sat at the breakfast table in a vacation bungalow this summer. “Alway...

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8 Essential Tools To Help Understand Customers (and Make That Sale)

11/11/2021       By: Jake Rheude

Understanding your customers is the first step towards building lasting, meaningful relationships with them. Given that 86% of online shoppers are ready to spend more on better customer experiences, p...

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Boost Creativity in Marketing: 10 Marketers Share Communication Strategies

11/09/2021       By: Natalya Bucuy

“Radical differentiation is the only way to stand out when clutter is everywhere.” Louis Grenier, Everyone Hates Marketers There are many different ways to come up with creative ideas for marketi...

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DIY Chatbot User Interface: Build Your Own Chatbot

11/02/2021       By: Natalya Bucuy

There is nothing better than feeling understood.  Customer service representatives know the needs of their customers. They interact with them daily and they understand their pain points, the solution...

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Real-time Customer Feedback That Can Save Your Business: Webhook System

11/02/2021       By: Natalya Bucuy

When your significant other breaks up with you, it hurts like hell. All you want to do is get him or her back. Or, at the very least, understand why he or she left you.  When a customer leaves you...

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- Joel Levin, VP of Support