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11 Effective Examples of SMS In Small Business

01/26/2022       By: Natalya Bucuy

In 2022, if you’re not using SMS in small business communications, you might be falling behind. According to recent statistics, 58% of people say texting is the ideal way for businesses to reach the...

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How to Align Customer Service and Marketing to Boost Sales

01/20/2022       By: Natalya Bucuy

”Oh, I would like to know more about this specific area.”  Just a random thought by a person going through your recent marketing campaign. Excellent! The prospect contacts your customer service ...

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7 Tips How to Provide a Great Customer Service with AI Chatbots

01/14/2022       By: Natalya Bucuy

When Weizenbaum invented the first chatbot (named Eliza), he wanted to prove that machines could converse intelligently with humans. He never, however,  imagined that brands and organizations would e...

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7 Tips for Small Businesses to Increase Gen Z Brand Loyalty

01/13/2022       By: Natalya Bucuy

Gen Z, the band of tech addicts, social warriors, video-game players, and security seekers, is a challenging target for marketers. Children of Gen Xers and Millenials, this generation spans from the m...

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5 Ways To Boost Customer Experience In The Conversion Phase

01/07/2022       By: Natalya Bucuy

How can a business effectively stay ahead of its competition in an online environment? Of course, there are many answers to that question. But one of them is to address customer experience in the conv...

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How to Navigate Live Chat Cybersecurity

01/03/2022       By: Natalya Bucuy

Live chat is a convenient and effective way of providing customers with great service on their own terms. It provides an easy and hassle-free way for customers to get connected with support.  It’s ...

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5 Ways to Use Explainer Videos in Sales Emails

12/23/2021       By: Natalya Bucuy

Let’s admit it. In today’s face-paced world, none of us wants to open our inbox just to receive emails from brands that brag too much about their new product launch.  We’ve seen enough of those...

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Customer Service Goes Hand in Hand With On-Demand Revolution

12/21/2021       By: Natalya Bucuy

Changing customer expectations are driving a seismic shift in the retail landscape. With only a few taps, consumers today can access a wide range of on-demand products and services, and they expect th...

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13 Best Integrations and Automations to Improve Customer Service

12/17/2021       By: Natalya Bucuy

What are some integrations and automations that have helped your business improve customer service? To help you improve your business with automation or some other type of integration, we asked busine...

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2022 Look Ahead: LiveHelpNow’s Upcoming Software Updates

12/12/2021       By: Natalya Bucuy

So, we all remember 2020 that lasted a decade, right? And then 2021, that felt flew by in a blink of an eye?  We here at LiveHelpNow sure had a very eventful 2021. We upgraded our Agent Workspace, re...

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