Track customer conversations with chat & ticket tagging

By Michael Kansky

Every day your staff talks to customers on a wide range of topics. While much of this is routine, wouldn’t

Season’s Greetings from LiveHelpNow

By Michael Kansky

The LiveHelpNow blog is taking a temporary break for the holiday season and we will resume regularly posting customer service

9 Helpful Resources for Small Business Owners

By Kathryn

Starting and running a small business can be a risky game, subject to small changes in the local economy or

Topics in Small Business: Stay Alive Admist Shopping Trends

By Kathryn

Topics in Small Business: Stay Alive Admist Shopping Trends
We’ve written a lot about how online and mobile shopping have spiked in recent years, with this holiday season shaping

Personalize visitors display

By Michael Kansky

Personalize visitors display
LiveHelpNow now offers the ability for you to pick and choose what attributes of website visitors you want to see

Industry Focus: Live Chat for Toy Stores

By Kathryn

Toy stores probably experience most of their business right now, between Thanksgiving and Christmas. With more parents shopping around online

Why Cyber Monday Matters All Year

By Kathryn

Over the past few years, Cyber Monday has overtaken Black Friday as the biggest shopping day of the year, befitting

How to Win Over Holiday Shoppers

By Kathryn

During the holiday season, shops put out their best sales and competitive prices to pull in savvy shoppers, but locating

9 ways small businesses can compete with the big guys during holidays

By Katie

Most small business owners during this time have a severe case of butterflies in the stomach syndrome. They know that

7 ways small businesses can promote themselves during Thanksgiving

By Katie

Thanksgiving is only 10 days away. Whew! This is the time of the year to be thankful and show appreciation

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