Live Chat Queuing- Balance Agent Workload in Call Centers

By Michael Kansky

In the fast-paced environment of a modern call center, the efficient use of time is the key to both happy

Do I Really Need a Ticket System?

By Jacklin Altman

How many times have you come in on a Monday morning, checked your email, and then instantly wanted to go

Softwareadvice.com surveys customer service software buyers

By Michael Kansky

Software Advice’s customer service investigator blog recently published the results of an in-depth survey targeting hundreds of customer support managers, IT

Why Mobile Chat May be the Best Thing to Ever Happen to You

By Jacklin Altman

One of our proudest features here at LiveHelpNow is our fully functional, user-friendly Live Chat app. It operates on Apple

Open a streaming API of your live chat data

By Jacklin Altman

Introducing Eventing API – every webmaster’s dream Wouldn’t it be nice to have all the customer data LiveHelpNow collects for

Send LiveHelpNow chats to SalesForce CRM

By Jacklin Altman

Customer relationship management in the cloud Wouldn’t it be nice if you could house all of your LiveHelpNow chat sales

Talk business to me: Why a real phone conversation can trump a cold email

By Jacklin Altman

How many times have you found your inbox cluttered with messages from various businesses that you don’t care to read?

Live Chat cobrowsing, powered by join.me

By Jacklin Altman

Serve customers like never before with join.me Provided by LogMeIn, join.me will allow you to serve your customers like never

Twitter to Ticket Integration is Almost Here…

By Jacklin Altman

Twitter to Ticket Integration is Almost Here…
UPDATE: Twitter integration has been released. Imagine a world where you don’t have to monitor your company Twitter account because

Does My Website Suck?

By Jacklin Altman

Maybe site traffic has slowed, maybe you haven’t gotten a unique hit on your site since the 90’s, maybe your

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