Jan
28

View visits by internet service provider and get more leads

Live chats are a great lead source- especially when you prompt visitors for their contact information for later follow-up. In addition, LiveHelpNow lets you personalize how you see visitors browsing your site. Our latest update includes a new Analytics report for all LiveHelpNow chat system subscribers, allowing you to view the number of visits/web hits per internet […]

Jan
18

5 Ways to optimize your website for mobile customer support

Maintaining a presence on the Internet through the use of social media and a well-designed company website is a must, but many companies forget that they must also take the extra step to cater to mobile customers. Meeting the needs of mobile consumers allows you to reach a growing demographic of potential customers who use […]

Jan
11

Android App for the Live Chat System

Our new Android App is now available to LiveHelpNow Live Chat System subscribers in the Google Play Store free of charge! We offer the top rated live chat system for websites, accessible in the palm of your hand. Chat with new visitors and returning customers anytime and anywhere you please. Put that data plan to work- Generate leads, […]

Jan
10

Personalize canned messages & transfer chats with a whisper

Sending pre-written messages while you chat is a great way to save time and allow yourself the freedom to multitask, but using too many can create a disconnect between you and the customer. We’ve released a new ‘visitor first name’ hotfield to the Chat System that you can add to canned messages to display the […]

Dec
28

Track customer conversations with chat & ticket tagging

Every day your staff talks to customers on a wide range of topics. While much of this is routine, wouldn’t it be nice to quickly pick the golden nuggets out of each conversation? Rather than wading through each chat and ticket transcript in your records for valuable customer insights, you can have them all available […]

Dec
26

Season’s Greetings from LiveHelpNow

The LiveHelpNow blog is taking a temporary break for the holiday season and we will resume regularly posting customer service strategies, best practices and more in the New Year. It’s been an eventful year for us as I’m sure it’s been for you and your business. In 2012 we updated chat system features and made […]

Dec
11

9 Helpful Resources for Small Business Owners

Starting and running a small business can be a risky game, subject to small changes in the local economy or the appearance of a big competitor. Small business entrepreneurs may also have less experience, resources, or manpower to run their enterprise, meaning a little extra guidance is always a benefit. Here’s a round up of […]

Dec
4

Topics in Small Business: Stay Alive Admist Shopping Trends

We’ve written a lot about how online and mobile shopping have spiked in recent years, with this holiday season shaping up to be the busiest e-commerce has seen yet. But, as any trip to the mall will indicate, brick and mortar stores are not yet a thing of the past. So how should businesses prepare […]

Nov
30

Personalize visitors display

LiveHelpNow now offers the ability for you to pick and choose what attributes of website visitors you want to see in your operator panel. You’ll have the option to immediately view each browser’s keywords searched, referral source, landing page, current page, and internet service provider, among others. With drag-and-drop adjustments, customization is quick and easy. […]

Nov
28

Industry Focus: Live Chat for Toy Stores

Toy stores probably experience most of their business right now, between Thanksgiving and Christmas. With more parents shopping around online before making a purchase, these shops can’t just rely on print ads and catalogues to make sales. They need to reach out to buyers where they come first: their website. How can mom-and-pop shops stand […]

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