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Sep 27, 2013 | 0 comment
In the fast-paced environment of a modern call center, the efficient use of time is the key to both happy customers and satisfied management. Traditionally, live interactions between call center agents and customers have been limited to one-on-one phone support.
Live chat support is the alternative that today’s internet savvy, multitasking customers are looking for. It offers them quick response times and the freedom to do more with any idle time they experience.
The benefit of live chat in call centers is two-fold. Agents can take on multiple customer support requests at once. No more redirecting customers through various selection menus and transferring them from department to department.
Excellent customer service can truly be a click away. The benefits of live chat are plentiful and can truly transform your call center into a multi-channel customer service powerhouse:
Live chat queuing balances the workload of busy call center agents
Incorporating live chat with queuing allows call centers to lower cost per interaction, increase customer service capacity, and maintain a consistent level of service quality.
Already a LiveHelpNow customer? If you manage a call center or a large support team find out how to setup live chat queuing for your account.
If you’re wondering what this post applies to then check out the LiveHelpNow live chat system for more information.
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