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Sep 10, 2014 | 2 comments
We’ve updated the look and feel of the charts and graphs in LiveHelpNow Analytics to make them more accessible & responsive.
View & Sort Chat, Ticket, and Call history using multiple tags. You can create up to 30 custom tags for operators to select when working with customers & review results in Tag Statistics reports.
Improved Survey Statistics Reports.
View chat & ticket transcripts tied to each customer survey submission along with overall survey score averages & statistics per operator.
New Ticket Satisfaction Surveys
Add customer satisfaction surveys to your ticket responses & resolutions.
LiveHelpNow Email-Ticket Management subscribers can setup ticket satisfaction surveys.
By popular demand, we’ve added a variety of new settings and capabilities to Email-Ticket Management that allow you to simplify ticket support workflows, cut down on spammy ticket submissions, and even include other operators as ‘watchers’ on your tickets.
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