Captivate customers and outshine competitors with our easy to use, hard to resist customer service software suite.
Sep 10, 2014 | 2 comments
We’ve updated the look and feel of the charts and graphs in LiveHelpNow Analytics to make them more accessible & responsive.
View & Sort Chat, Ticket, and Call history using multiple tags. You can create up to 30 custom tags for operators to select when working with customers & review results in Tag Statistics reports.
Improved Survey Statistics Reports.
View chat & ticket transcripts tied to each customer survey submission along with overall survey score averages & statistics per operator.
New Ticket Satisfaction Surveys
Add customer satisfaction surveys to your ticket responses & resolutions.
LiveHelpNow Email-Ticket Management subscribers can setup ticket satisfaction surveys.
By popular demand, we’ve added a variety of new settings and capabilities to Email-Ticket Management that allow you to simplify ticket support workflows, cut down on spammy ticket submissions, and even include other operators as ‘watchers’ on your tickets.
Give LiveHelpNow Help Desk Software a go free for 30 days.