Updates


SendInBlue – LiveHelpNow Live Chat integration

LiveHelpNow help desk software collects a lot of useful information about your customers. The integration with SendInBlue will allow for easy transfer of live chat customer information into your SendInBlue specific list for additional marketing, business analytics, upsell and cross sell flow. Please complete the following easy steps to integrate your LiveHelpNow live chat user […]

Need a Friendly Word of Advice about Your Website? Don’t Take Another Step.

When you are about to make a mistake, don’t you wish someone would open your eyes and tell you? You put a lot of work into getting your website right, promoting your brand and your product.  Your Live Chat agents are great, but something is stalling visitors to your website. Could there be problems no […]

Securely exchange confidential forms—from within a chat session or via email

Boost Data Security and Success with Secure Forms Until now, it was impossible to collect confidential or order information in a chat or email. Why? Because chat and email provide clear text communication, which is not HIPAA and PCI compliant. Fortunately, LiveHelpNow offers an innovative solution called Secure Forms. Too often, a customer expresses interest […]

Audience overview, tickets by hour and optimized chat session transfer

Release 5.8.34.2 Release contains the following additions and optimizations Audience overview added to Main Overview report showing volumes of visitors/chats per region Tickets by hour report, reporting on emails/tickets received by hour and helping in figuring out staffing needs per hour of the day Chat session transfer dialog now provides ability to search agents/departments to […]

The Next Big Thing is Here: Landline Texting

You read that correctly. LiveHelpNow pioneered the technology that allows customers to text a landline phone number and receive a response, just as you would between mobile devices. So, the obvious question is, How does it work? A landline phone number is provisioned by LiveHelpNow via relationship with major SMS providers to send and receive SMS messages. Customers […]

Landline Texting is Here!

We are happy to announce that we are rolling out a revolution customer service! The time has come to announce LiveHelpNow is now offering landline texting! Why would your business need landline texting? Because sometimes live chat is not enough! Have you ever asked a question via live chat on a website? The whole process is less […]

Sep
29

Live Chat is Dead: Long Live the Text!

Yes, you read that correctly. LiveHelpNow, the chat software company is declaring that traditional chat for customer service is a thing of the past. Have you ever been on a website and needed to ask a question and wished that you could just text your question and continue on with your life? You probably find […]

Jul
8

Nutshell Integration

LiveHelpNow help desk software collects a lot of useful information about your customers. The integration with Nutshell will allow for easy transfer of live chat information into your Nutshell people list for additional marketing, business analytics, upsell and cross sell flow. Please complete the following easy steps to integrate your LiveHelpNow chat user info into a Nutshell […]

Jun
24

Freshdesk Integration

LiveHelpNow help desk software collects a lot of useful information about your customers. The integration with Freshdesk will allow for easy transfer of live chatter information into your Freshdesk customer list for additional marketing, business analytics, upsell and cross sell flow. Please complete the following easy steps to integrate your LiveHelpNow chat user info into your Freshdesk […]

Capture Twitter mentions and support customers with Twitter-to-Ticket

Integrate your company Twitter account with the LiveHelpNow Ticketing system and act on socially driven support inquiries and sales opportunities.         Manage your social footprint with LiveHelpNow customer service software.             Search Twitter for tweets that mention your company, your competitors, trends in your industry, customer sentiments and more. Add Twitter Tickets with […]

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