Updates

LiveHelpNow updates August 21st

By Michael Kansky

The following updates  were released today: Eventing API (webhooks) will now send chat dates in the account’s time zone set

Can It! Save Time with Canned Responses During Your Chat Sessions

By Robert Friedman

Can It!  Save Time with Canned Responses During Your Chat Sessions
Answering the same questions repeatedly can be frustrating. Worse yet, it can reduce the efficiency of your chat agents. What

Just released: Folder organization of canned content, new shortcuts and more…

By Michael Kansky

Just released: Folder organization of canned content, new shortcuts and more…
Based on numerous user feedback the following updates were released: Significant improvement of chat speed in the operator console. Switching

Introducing Animated GIFs for Live Chat

By Michael Kansky

Introducing Animated GIFs for Live Chat

SendInBlue – LiveHelpNow Live Chat integration

By Michael Kansky

SendInBlue – LiveHelpNow Live Chat integration

Need a Friendly Word of Advice about Your Website? Don’t Take Another Step.

By Michael Kansky

Need a Friendly Word of Advice about Your Website?  Don’t Take Another Step.

Securely exchange confidential forms—from within a chat session or via email

By Michael Kansky

Securely exchange confidential forms—from within a chat session or via email

Audience overview, tickets by hour and optimized chat session transfer

By Michael Kansky

Audience overview, tickets by hour and optimized chat session transfer
Release 5.8.34.2 Release contains the following additions and optimizations Audience overview added to Main Overview report showing volumes of visitors/chats

The Next Big Thing is Here: Landline Texting

By Jacklin Altman

The Next Big Thing is Here: Landline Texting
You read that correctly. LiveHelpNow pioneered the technology that allows customers to text a landline phone number and receive a response, just

Landline Texting is Here!

By Lauren Schneck

Landline Texting is Here!
We are happy to announce that we are rolling out a revolution customer service! The time has come to announce LiveHelpNow is

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