Industry Focus

HelpSquad Partnership with LiveHelpNow

By Lauren Schneck

HelpSquad Partnership with LiveHelpNow
  It’s been a busy month for us, after recently being named to the Inc. 5000 list, we are excited to share more

What Does the LiveHelpNow Challenge Mean for YOU?

By Jacklin Altman

These days, customer service is king. Companies like Amazon are constantly heralded for their exceptional customer service, and their constant

The Buying Process and The Impact of Technology

By livehelpnow_contributor

You’re not imagining it: Consumers are more impatient than ever before. According to the National Center for Biotechnology Information, attention

LiveHelpNow and Telinta Work Together to Provide B2C Solutions for VoIP Service Providers

By Lauren Schneck

Telinta, a global leader in cloud-based switching and billing solutions for VoIP service providers, is working with LiveHelpNow to offer

Softwareadvice.com surveys customer service software buyers

By Michael Kansky

Software Advice’s customer service investigator blog recently published the results of an in-depth survey targeting hundreds of customer support managers, IT

Season’s Greetings from LiveHelpNow

By Michael Kansky

The LiveHelpNow blog is taking a temporary break for the holiday season and we will resume regularly posting customer service

Industry Focus: Live Chat for Toy Stores

By Kathryn

Toy stores probably experience most of their business right now, between Thanksgiving and Christmas. With more parents shopping around online

How Solopreneurs Can Be Customer Service Whizzes

By Katie

Customer service is a kind of job that takes up a lot of time and energy. And because of the

How call back systems can improve call center effectiveness

By Katie

A call back system can help you contact and address your customers' needs on your own terms.It helps in maintaining a high level of service with fewer resources

Why a good knowledge base can be a game changer for software vendors

By Katie

Some software products and services can intimidate first time users as they figure out the innards. A good knowledge base helps in such situations.

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