Industry Focus


HelpSquad Partnership with LiveHelpNow

  It’s been a busy month for us, after recently being named to the Inc. 5000 list, we are excited to share more good news. We are happy to announce that HelpSquad, LLC, a live chat answering service, is partnering with us. We have found that our customers have a growing need for outsourced live chat services. Partnering with HelpSquad is […]

Oct
17

What Does the LiveHelpNow Challenge Mean for YOU?

These days, customer service is king. Companies like Amazon are constantly heralded for their exceptional customer service, and their constant willingness to go above and beyond for their customers. By the same token, many companies (who will remain nameless) are getting publicly shamed for poor customer service. With customer care at the forefront of peoples’ […]

Sep
9

The Buying Process and The Impact of Technology

You’re not imagining it: Consumers are more impatient than ever before. According to the National Center for Biotechnology Information, attention spans are shrinking – dropping from 12 seconds in 2000 to just 8 seconds in 2013. This dramatic drop in concentration can be linked back to one simple cause: Technology. Laptops, tablets and smartphones have […]

Mar
10

LiveHelpNow and Telinta Work Together to Provide B2C Solutions for VoIP Service Providers

Telinta, a global leader in cloud-based switching and billing solutions for VoIP service providers, is working with LiveHelpNow to offer business-to-customer engagement solutions to Telinta customers. “Telinta understands that VoIP service providers need innovative solutions to win in a competitive telecom market,” said Alex Ferdman, CEO of Telinta.  “We are always looking for technology partners […]

Aug
22

Softwareadvice.com surveys customer service software buyers

Software Advice’s customer service investigator blog recently published the results of an in-depth survey targeting hundreds of customer support managers, IT directors and other customer service software buyers to find out what they’re looking for in a software solution. The results are clear; a majority of businesses want web based solutions that increase the efficiency of […]

Dec
26

Season’s Greetings from LiveHelpNow

The LiveHelpNow blog is taking a temporary break for the holiday season and we will resume regularly posting customer service strategies, best practices and more in the New Year. It’s been an eventful year for us as I’m sure it’s been for you and your business. In 2012 we updated chat system features and made […]

Nov
28

Industry Focus: Live Chat for Toy Stores

Toy stores probably experience most of their business right now, between Thanksgiving and Christmas. With more parents shopping around online before making a purchase, these shops can’t just rely on print ads and catalogues to make sales. They need to reach out to buyers where they come first: their website. How can mom-and-pop shops stand […]

Sep
27

How Solopreneurs Can Be Customer Service Whizzes

Customer service is a kind of job that takes up a lot of time and energy. And because of the nature of the job, it involves plenty of human interaction. Now that’s all well and good for a big company, or even for a small business. But what if you are a single person business, […]

Sep
21

How call back systems can improve call center effectiveness

A call back system can help you contact and address your customers’ needs on your own terms.It helps in maintaining a high level of service with fewer resources

Sep
13

Why a good knowledge base can be a game changer for software vendors

Some software products and services can intimidate first time users as they figure out the innards. A good knowledge base helps in such situations.

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