Customer Service Tips


Take a Customer Service Challenge You Can’t Lose

Here’s a challenge where you win—no matter what.  It’s a whole lot easier than, say, the challenge of escaping from a big maze, which we don’t recommend you try since that’s how we lost our Senior VP of Marketing. Poor Ted. We hope he packed a big lunch. It’s going to be a while. But […]

How to Keep Your Customer Service Agents Happy

It’s no surprise that happy customer service agents mean happy customers. Just imagine, if you were to get on a call or a chat with a customer service agent who sounds like they woke up on the wrong side of the bed. Even if they were able to solve your issue, you may walk away […]

Landline Texting is Here!

We are happy to announce that we are rolling out a revolution customer service! The time has come to announce LiveHelpNow is now offering landline texting! Why would your business need landline texting? Because sometimes live chat is not enough! Have you ever asked a question via live chat on a website? The whole process is less […]

Sep
29

Live Chat is Dead: Long Live the Text!

Yes, you read that correctly. LiveHelpNow, the chat software company is declaring that traditional chat for customer service is a thing of the past. Have you ever been on a website and needed to ask a question and wished that you could just text your question and continue on with your life? You probably find […]

Sep
28

Should you outsource your customer service and sales teams?

Customer service teams are notoriously major cost centers in any business. Between training people, paying their salaries, and spending countless hours solving customer problems- those numbers start to add up. So, what if there was a way to provide top-notch customer service while cutting those costs? Now, there is. You can now entirely outsource your […]

Dec
9

7 Reasons You Should Invest in Knowledgebase Software

Having a knowledge management system is no longer optional. In fact, even if you haven’t specifically thought about it, your company probably already has some sort of knowledge management system (a filing cabinet, a shared intranet folder or a person who has been around since the beginning and knows everything?). Knowledgebase software provides a more […]

Oct
17

What Does the LiveHelpNow Challenge Mean for YOU?

These days, customer service is king. Companies like Amazon are constantly heralded for their exceptional customer service, and their constant willingness to go above and beyond for their customers. By the same token, many companies (who will remain nameless) are getting publicly shamed for poor customer service. With customer care at the forefront of peoples’ […]

Sep
12

Customer Profiling and Its Benefits

Recall the last time you had a good conversation with someone you’d known for a long time. Compared with talking with someone you’d just met, wasn’t speaking with an old friend far easier and more enjoyable — simply because you knew them well? Something similar is true with your customers. When you when you understand […]

Sep
9

The Buying Process and The Impact of Technology

You’re not imagining it: Consumers are more impatient than ever before. According to the National Center for Biotechnology Information, attention spans are shrinking – dropping from 12 seconds in 2000 to just 8 seconds in 2013. This dramatic drop in concentration can be linked back to one simple cause: Technology. Laptops, tablets and smartphones have […]

Aug
19

How, When, and Why They Buy? The Psychology Behind Online Buyer Behavior

If you are a business owner, the one thing you can never be sure of is customer behavior. It can seem less complicated to make your yearly budget, audit your inventory or file your business taxes than to understand customer behavior.  Customers are temperamental, illusive creatures. The reasons they buy are complex, composed of many […]

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