Customer Service Tips

Take a Customer Service Challenge You Can’t Lose

By Michael Kansky

Take a Customer Service Challenge You Can’t Lose
Here’s a challenge where you win—no matter what.  It’s a whole lot easier than, say, the challenge of escaping from

How to Keep Your Customer Service Agents Happy

By Jacklin Altman

How to Keep Your Customer Service Agents Happy
It’s no surprise that happy customer service agents mean happy customers. Just imagine, if you were to get on a

Landline Texting is Here!

By Lauren Schneck

Landline Texting is Here!
We are happy to announce that we are rolling out a revolution customer service! The time has come to announce LiveHelpNow is

Live Chat is Dead: Long Live the Text!

By Lauren Schneck

Yes, you read that correctly. LiveHelpNow, the chat software company is declaring that traditional chat for customer service is a

Should you outsource your customer service and sales teams?

By Michael Kansky

Customer service teams are notoriously major cost centers in any business. Between training people, paying their salaries, and spending countless

7 Reasons You Should Invest in Knowledgebase Software

By sameerbhatia

Having a knowledge management system is no longer optional. In fact, even if you haven’t specifically thought about it, your

What Does the LiveHelpNow Challenge Mean for YOU?

By Jacklin Altman

These days, customer service is king. Companies like Amazon are constantly heralded for their exceptional customer service, and their constant

Customer Profiling and Its Benefits

By alexpejak

Recall the last time you had a good conversation with someone you’d known for a long time. Compared with talking

The Buying Process and The Impact of Technology

By livehelpnow_contributor

You’re not imagining it: Consumers are more impatient than ever before. According to the National Center for Biotechnology Information, attention

How, When, and Why They Buy? The Psychology Behind Online Buyer Behavior

By Lauren Schneck

If you are a business owner, the one thing you can never be sure of is customer behavior. It can

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