Best Practices

Are you missing your 3 am phone call?

By Michael Kansky

By this time you are looking pretty good in the customer service department if you have implemented Live Chat, a

How to slash thousands of dollars from customer service budgets..

By Michael Kansky

and deliver the same levels of service as before? This post is meant for you if you have a website

Customer email management giving you nightmares? Here’s your shining knight

By Michael Kansky

The case of the missing shoes Robert is window shopping for shoes online. He lands on a store and likes

Chatting your way to customers and profits

By Michael Kansky

This post will be about live chat. After reading this we hope that you will have enough information to make

How to increase live chat volume

By Michael Kansky

Make Sure Your Staff is Ready Staff can be easily prepared and trained to know how to use the operator

Tracking and Improving the Effectiveness of the Help Desk

By Michael Kansky

The help desk staff is an essential link between the customer and the company. It is through efficient and helpful

Live chat implementation- 6 steps for success

By Michael Kansky

Live chat is a great sales tool and a tremendous tactic to offer fantastic customer service. It’s more scalable than

Increase Online Sales

By Michael Kansky

Timing is everything Regardless of industry, the timing of the right sales pitch at the right time will move a

How to increase website traffic and how to convert it with SEO

By Michael Kansky

There are many ways to increase visitor traffic to your website and there are many ways to convert it. In

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