Best Practices

Live Chat is Dead: Long Live the Text!

By Lauren Schneck

Yes, you read that correctly. LiveHelpNow, the chat software company is declaring that traditional chat for customer service is a

Are Your Spelling Mistakes Costing You Customers?

By Jacklin Altman

Are Your Spelling Mistakes Costing You Customers?
They say you only get one shot at a first impression. In the world of customer service, that first impression

7 Reasons You Should Invest in Knowledgebase Software

By sameerbhatia

Having a knowledge management system is no longer optional. In fact, even if you haven’t specifically thought about it, your

Customer Profiling and Its Benefits

By alexpejak

Recall the last time you had a good conversation with someone you’d known for a long time. Compared with talking

How, When, and Why They Buy? The Psychology Behind Online Buyer Behavior

By Lauren Schneck

How, When, and Why They Buy?  The Psychology Behind Online Buyer Behavior
If you are a business owner, the one thing you can never be sure of is customer behavior. It can

How to Boost Your Productivity by Outsourcing

By GreggSchwartz

Whether you’re a small business owner, solo entrepreneur, or just a hard working person trying to get more done in

5 Things Your Business Needs to Stop Doing Right Now

By Jacklin Altman

Running a business is exhausting, its time-consuming, and it can easily take over your life. When something takes over your

How to Respond to E-Mail Complaints Effectively

By Greg Fisher

As a commercial business providing any kind of service or product to the general public, you are likely to find

Announcing The LiveHelpNow Customer Service Challenge!

By Lauren Schneck

LiveHelpNow is pleased to announce The LiveHelpNow Challenge,  a monthly ranking that measures the top 100 companies providing exceptional customer

Negotiation skills – are they the key to success in business?

By livehelpnow_contributor

There are two types of people in the world – those who enjoy haggling to get the best deal, and

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