Best Practices

How to Keep Your Customer Service Agents Happy

By Jacklin Altman

How to Keep Your Customer Service Agents Happy

4 Tips to grow Sales using Live Chat

By Sreeram

4 Tips to grow Sales using Live Chat

Design Tips to Revamp Your Website

By Kylie Gray

Everyone dreams about starting fresh for the new year. Why not give your business the same opportunity with a new

Making Readers Feel: Using Emotion to Promote Your Content and Brand

By Michael Kansky

Making Readers Feel: Using Emotion to Promote Your Content and Brand
Few marketers would disagree that emotion drives response. Yet pulling off a successful emotionally engaging campaign, especially for smaller brands

The Art of Promoting Your Brand via Niche Influencers

By Kylie Gray

The Art of Promoting Your Brand via Niche Influencers
If quality content is the heart of content marketing, then engagement is its arteries. If you’ve given content marketing a

Why Niche Content Marketing Trumps SEO Every Time

By Kylie Gray

Why Niche Content Marketing Trumps SEO Every Time
There has been much ado about Search Engine Optimization. Knowing that most customers rarely get past the first page of

Live Chat is Dead: Long Live the Text!

By Lauren Schneck

Yes, you read that correctly. LiveHelpNow, the chat software company is declaring that traditional chat for customer service is a

Are Your Spelling Mistakes Costing You Customers?

By Jacklin Altman

Are Your Spelling Mistakes Costing You Customers?
They say you only get one shot at a first impression. In the world of customer service, that first impression

7 Reasons You Should Invest in Knowledgebase Software

By sameerbhatia

Having a knowledge management system is no longer optional. In fact, even if you haven’t specifically thought about it, your

Customer Profiling and Its Benefits

By alexpejak

Recall the last time you had a good conversation with someone you’d known for a long time. Compared with talking

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