Best Practices


Increase Your Website Conversions and Speed

Your website is your “digital face” as well as your most efficient conversion and sales mechanism. But does it produce the results you want? Let’s set our priorities straight. Later in this article, we’ll talk about increasing your conversions, usability and more – but now let’s focus on safety. Your Website’s Safety is Crucial and You […]

How to Keep Your Customer Service Agents Happy

It’s no surprise that happy customer service agents mean happy customers. Just imagine, if you were to get on a call or a chat with a customer service agent who sounds like they woke up on the wrong side of the bed. Even if they were able to solve your issue, you may walk away […]

Aug
29

4 Tips to grow Sales using Live Chat

One of the problems with Online Business is that customers are disconnected from a live person who can answer their questions in real time. Without the required information at the right time, customers conclude that your service lacks features and drop off. Every time a customer clicks away from your site, you lose an opportunity […]

Feb
23

Design Tips to Revamp Your Website

Everyone dreams about starting fresh for the new year. Why not give your business the same opportunity with a new look for your website? With brick and mortar and eccommerce operations alike, an increasing number of consumers are turning to the web to interact with their favorite stores. The web design trends which developed in […]

Making Readers Feel: Using Emotion to Promote Your Content and Brand

Few marketers would disagree that emotion drives response. Yet pulling off a successful emotionally engaging campaign, especially for smaller brands with less name recognition, is easier said than done. Emotional campaigns can be risky; audience reaction tends to be unpredictable, and campaigns gone wrong can cause real damage to brands. But, if attempted successfully, the […]

The Art of Promoting Your Brand via Niche Influencers

If quality content is the heart of content marketing, then engagement is its arteries. If you’ve given content marketing a go, hopefully you’ve identified your target audience, delineated its unique relationship to your company, and created content to reflect the audience’s need, but the question remains: How do you get your content in front of […]

Why Niche Content Marketing Trumps SEO Every Time

There has been much ado about Search Engine Optimization. Knowing that most customers rarely get past the first page of search results, companies have been quick to invest in SEO, the process of making web pages more search engine-friendly and boosting rankings. Though organic search accounts for the lion’s share of web traffic for many […]

Sep
29

Live Chat is Dead: Long Live the Text!

Yes, you read that correctly. LiveHelpNow, the chat software company is declaring that traditional chat for customer service is a thing of the past. Have you ever been on a website and needed to ask a question and wished that you could just text your question and continue on with your life? You probably find […]

Are Your Spelling Mistakes Costing You Customers?

They say you only get one shot at a first impression. In the world of customer service, that first impression often comes in the form of text, and where there’s text- there’s massive spelling errors. Lucky for LiveHelpNow customers, we’ve got you covered to ensure that you don’t end up soiling your own reputation and […]

Dec
9

7 Reasons You Should Invest in Knowledgebase Software

Having a knowledge management system is no longer optional. In fact, even if you haven’t specifically thought about it, your company probably already has some sort of knowledge management system (a filing cabinet, a shared intranet folder or a person who has been around since the beginning and knows everything?). Knowledgebase software provides a more […]

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