Jacklin Altman

+Jacklin Altman is a digital marketing specialist at LiveHelpNow. She deals with company outreach, innovative marketing tactics, and maintains the company blog. You can contact her directly at jacklin.altman at livehelpnow "." com

The Next Big Thing is Here: Landline Texting

By Jacklin Altman

The Next Big Thing is Here: Landline Texting
You read that correctly. LiveHelpNow pioneered the technology that allows customers to text a landline phone number and receive a response, just

How to Keep Your Customer Service Agents Happy

By Jacklin Altman

How to Keep Your Customer Service Agents Happy

Chat Sentiment Analysis is Here

By Jacklin Altman

Chat Sentiment Analysis is Here
A common issue that people have with texting, emails, and live chat alike is that it’s hard to read how

Are Your Spelling Mistakes Costing You Customers?

By Jacklin Altman

Are Your Spelling Mistakes Costing You Customers?
They say you only get one shot at a first impression. In the world of customer service, that first impression

What Does the LiveHelpNow Challenge Mean for YOU?

By Jacklin Altman

These days, customer service is king. Companies like Amazon are constantly heralded for their exceptional customer service, and their constant

5 Things Your Business Needs to Stop Doing Right Now

By Jacklin Altman

Running a business is exhausting, its time-consuming, and it can easily take over your life. When something takes over your

Avoid Nightmare Holiday Customer Service

By Jacklin Altman

Did you know that 74% of people say that customer service around holiday time is the worst it is all

Reactive vs. Proactive Customer Service

By Jacklin Altman

There are two basic approaches to customer service. You can respond reactively or proactively. Which path do you take? Here’s

Do I Really Need a Ticket System?

By Jacklin Altman

How many times have you come in on a Monday morning, checked your email, and then instantly wanted to go

Why Mobile Chat May be the Best Thing to Ever Happen to You

By Jacklin Altman

One of our proudest features here at LiveHelpNow is our fully functional, user-friendly Live Chat app. It operates on Apple

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