Michael Kansky

CTO at LiveHelpNow, LLC Temple University , Computer science 15 years of software engineering experienceConnect with me on +Michael Kansky

LiveHelpNow updates August 21st

By Michael Kansky

The following updates  were released today: Eventing API (webhooks) will now send chat dates in the account’s time zone set

Just released: Folder organization of canned content, new shortcuts and more…

By Michael Kansky

Just released: Folder organization of canned content, new shortcuts and more…
Based on numerous user feedback the following updates were released: Significant improvement of chat speed in the operator console. Switching

Introducing Animated GIFs for Live Chat

By Michael Kansky

Introducing Animated GIFs for Live Chat

SendInBlue – LiveHelpNow Live Chat integration

By Michael Kansky

SendInBlue – LiveHelpNow Live Chat integration

Need a Friendly Word of Advice about Your Website? Don’t Take Another Step.

By Michael Kansky

Need a Friendly Word of Advice about Your Website?  Don’t Take Another Step.

Securely exchange confidential forms—from within a chat session or via email

By Michael Kansky

Securely exchange confidential forms—from within a chat session or via email

Audience overview, tickets by hour and optimized chat session transfer

By Michael Kansky

Audience overview, tickets by hour and optimized chat session transfer
Release 5.8.34.2 Release contains the following additions and optimizations Audience overview added to Main Overview report showing volumes of visitors/chats

Take a Customer Service Challenge You Can’t Lose

By Michael Kansky

Take a Customer Service Challenge You Can’t Lose

Making Readers Feel: Using Emotion to Promote Your Content and Brand

By Michael Kansky

Making Readers Feel: Using Emotion to Promote Your Content and Brand
Few marketers would disagree that emotion drives response. Yet pulling off a successful emotionally engaging campaign, especially for smaller brands

Should you outsource your customer service and sales teams?

By Michael Kansky

Customer service teams are notoriously major cost centers in any business. Between training people, paying their salaries, and spending countless

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