Mar
2

Introducing Animated GIFs for Live Chat

Sometimes words just aren’t enough. It might seem odd for us to say that since providing our clients with world-class chatting capability is a big part of what we do here at LiveHelpNow. But, as you can see, chatting can only get you so far in some situations. That’s why LiveHelpNow has added a fun […]

SendInBlue – LiveHelpNow Live Chat integration

LiveHelpNow help desk software collects a lot of useful information about your customers. The integration with SendInBlue will allow for easy transfer of live chat customer information into your SendInBlue specific list for additional marketing, business analytics, upsell and cross sell flow. Please complete the following easy steps to integrate your LiveHelpNow live chat user […]

Need a Friendly Word of Advice about Your Website? Don’t Take Another Step.

When you are about to make a mistake, don’t you wish someone would open your eyes and tell you? You put a lot of work into getting your website right, promoting your brand and your product.  Your Live Chat agents are great, but something is stalling visitors to your website. Could there be problems no […]

Securely exchange confidential forms—from within a chat session or via email

Boost Data Security and Success with Secure Forms Until now, it was impossible to collect confidential or order information in a chat or email. Why? Because chat and email provide clear text communication, which is not HIPAA and PCI compliant. Fortunately, LiveHelpNow offers an innovative solution called Secure Forms. Too often, a customer expresses interest […]

Audience overview, tickets by hour and optimized chat session transfer

Release 5.8.34.2 Release contains the following additions and optimizations Audience overview added to Main Overview report showing volumes of visitors/chats per region Tickets by hour report, reporting on emails/tickets received by hour and helping in figuring out staffing needs per hour of the day Chat session transfer dialog now provides ability to search agents/departments to […]

Take a Customer Service Challenge You Can’t Lose

Here’s a challenge where you win—no matter what.  It’s a whole lot easier than, say, the challenge of escaping from a big maze, which we don’t recommend you try since that’s how we lost our Senior VP of Marketing. Poor Ted. We hope he packed a big lunch. It’s going to be a while. But […]

Making Readers Feel: Using Emotion to Promote Your Content and Brand

Few marketers would disagree that emotion drives response. Yet pulling off a successful emotionally engaging campaign, especially for smaller brands with less name recognition, is easier said than done. Emotional campaigns can be risky; audience reaction tends to be unpredictable, and campaigns gone wrong can cause real damage to brands. But, if attempted successfully, the […]

Sep
28

Should you outsource your customer service and sales teams?

Customer service teams are notoriously major cost centers in any business. Between training people, paying their salaries, and spending countless hours solving customer problems- those numbers start to add up. So, what if there was a way to provide top-notch customer service while cutting those costs? Now, there is. You can now entirely outsource your […]

Capture Twitter mentions and support customers with Twitter-to-Ticket

Integrate your company Twitter account with the LiveHelpNow Ticketing system and act on socially driven support inquiries and sales opportunities.         Manage your social footprint with LiveHelpNow customer service software.             Search Twitter for tweets that mention your company, your competitors, trends in your industry, customer sentiments and more. Add Twitter Tickets with […]

May
26

PipelineDeals LiveHelpNow Live Chat integration

LiveHelpNow help desk software collects a lot of information about your customers. The integration with PipelineDeals will allow for easy transfer of live chatter information into your PipelineDeals account for additional marketing, business analytics, upsell and cross sell flow. Please complete the following easy steps to integrate your LiveHelpNow live chat user info into your PipelineDeals People […]

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