Michael Kansky

CTO at LiveHelpNow, LLC Temple University , Computer science 15 years of software engineering experience Connect with me on +Michael Kansky

New report: Tickets by Source

By Michael Kansky

New report: Tickets by Source
Ever wonder what percentage of support tickets your account receives comes from email and how many via Twitter or Facebook

Security incident Nov 23rd, 2017

By Michael Kansky

BETHLEHEM, PA – LiveHelpNow has identified a cybersecurity incident in which an attacker was able to compromise one of our CDN

LiveHelpNow updates August 21st

By Michael Kansky

LiveHelpNow updates August 21st
The following updates  were released today: Eventing API (webhooks) will now send chat dates in the account’s time zone set

Just released: Folder organization of canned content, new shortcuts and more…

By Michael Kansky

Just released: Folder organization of canned content, new shortcuts and more…
Based on numerous user feedback the following updates were released: Significant improvement of chat speed in the operator console. Switching

Introducing Animated GIFs for Live Chat

By Michael Kansky

Introducing Animated GIFs for Live Chat

SendInBlue – LiveHelpNow Live Chat integration

By Michael Kansky

SendInBlue – LiveHelpNow Live Chat integration

Need a Friendly Word of Advice about Your Website? Don’t Take Another Step.

By Michael Kansky

Need a Friendly Word of Advice about Your Website?  Don’t Take Another Step.

Securely exchange confidential forms—from within a chat session or via email

By Michael Kansky

Securely exchange confidential forms—from within a chat session or via email

Audience overview, tickets by hour and optimized chat session transfer

By Michael Kansky

Audience overview, tickets by hour and optimized chat session transfer
Release 5.8.34.2 Release contains the following additions and optimizations Audience overview added to Main Overview report showing volumes of visitors/chats

Take a Customer Service Challenge You Can’t Lose

By Michael Kansky

Take a Customer Service Challenge You Can’t Lose

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