Audience overview, tickets by hour and optimized chat session transfer

Jan 22, 2017 | 0 comment

Release 5.8.34.2

Release contains the following additions and optimizations

  1. Audience overview added to Main Overview report showing volumes of visitors/chats per region
  2. Tickets by hour report, reporting on emails/tickets received by hour and helping in figuring out staffing needs per hour of the day
  3. Chat session transfer dialog now provides ability to search agents/departments to transfer the chat to

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Michael Kansky

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Temple University , Computer science
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