Audience overview, tickets by hour and optimized chat session transfer


Release contains the following additions and optimizations

  1. Audience overview added to Main Overview report showing volumes of visitors/chats per region
  2. Tickets by hour report, reporting on emails/tickets received by hour and helping in figuring out staffing needs per hour of the day
  3. Chat session transfer dialog now provides ability to search agents/departments to transfer the chat to

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CTO at LiveHelpNow, LLC Temple University , Computer science 15 years of software engineering experience Connect with me on +Michael Kansky