Audience overview, tickets by hour and optimized chat session transfer

Release 5.8.34.2

Release contains the following additions and optimizations

  1. Audience overview added to Main Overview report showing volumes of visitors/chats per region
  2. Tickets by hour report, reporting on emails/tickets received by hour and helping in figuring out staffing needs per hour of the day
  3. Chat session transfer dialog now provides ability to search agents/departments to transfer the chat to

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CTO at LiveHelpNow, LLC Temple University , Computer science 15 years of software engineering experience Connect with me on +Michael Kansky