Captivate customers and outshine competitors with our easy to use, hard to resist customer service software suite.
May 12, 2011 | 0 comment
If a number of your customers are saying something along the lines of “I am not buying from you again” it does not mean that your products or service offerings are bad.
You can be perfect at what you do and still lose customers. You might create stunning bouquets, build jaw dropping websites or sell affordable dream homes and your bank balance will still head south if your customer service sucks.
But you don’t have to be an extrovert to ensure that your service is fabulous. Technology and the ability to email and conduct an IM chat will get the job done easily.
But more on that later.
We all know that customer service plays a very important role in buying decisions. Check out these findings from a recent customer service survey commissioned by American Express
If you’re running a business these numbers might be a cause for worry.
But there is another way of looking at it. If your service is great you will see a bump of 59% in your customer numbers. A majority of them would spend 13% more with you and each one is likely to rave about you to 9 other people.
The icing on the cake- you are not doing anything gimmicky to get new customers. And did I mention that these folks are going to be loyal buyers, coming back to you over and over again?
I don’t know about you but if I were running a business these stats would make me sleep better.
None, really. You probably have well trained people who understand your business. All you need is help desk software to aid them in streamlining customer communications.
Standard customer service solutions are all cloud based and you don’t have to be a geek to use them. Just sign up with the provider, set up your account and you can hit the ground running.
A good solution will typically provide services like
If you are assuming that a solution will cost you a good chunk of change you could not be more wrong. Per person per month rates are not going to be more than what you would pay for two large pizzas.
Not a lot to be paying for happy customers and more profits, right?
We are LiveHelpNow and we make customer service solutions that do most of the things this post has been about- more customers, better profits.
TopTenReviews has ranked us #1 in live chat support software and we have been awarded their Gold award two years in a row (2010 and 2011).
Our solutions are trusted by companies and organizations like SendOutCards, Barracuda Networks, Lincoln Trust, Southern Adventist University and thousands of other reputable companies.
Watch this video review to see how our support solution can help you with your business. You can also take our software out for a test drive and sign up for a no obligation 30 days free trial (we won’t ask for any credit card information). After 30 days you can either choose to sign up for the plan or stop using the service.
In upcoming posts watch out for ninja tips on how chat solutions can convert curious viewers into paying customers and how integration with social networks can supercharge your customer service.
Give LiveHelpNow a go free for 30 days.