Popular Posts

Latest Posts

Best Practices

Customer Service Tips

Industry Focus

Topics in Small Business

Uncategorized

Updates

  • What Does the LiveHelpNow Challenge Mean for YOU?

    These days, customer service is king. Companies like Amazon are constantly heralded for their exceptional customer service, and their constant willingness to go above and beyond for their customers. By the same token, many companies (who will remain nameless) are getting publicly shamed for poor customer service. With customer care at the forefront of peoples’ […]

  • Customer Profiling and Its Benefits

    Recall the last time you had a good conversation with someone you’d known for a long time. Compared with talking with someone you’d just met, wasn’t speaking with an old friend far easier and more enjoyable — simply because you knew them well? Something similar is true with your customers. When you when you understand […]

  • The Buying Process and The Impact of Technology

    You’re not imagining it: Consumers are more impatient than ever before. According to the National Center for Biotechnology Information, attention spans are shrinking – dropping from 12 seconds in 2000 to just 8 seconds in 2013. This dramatic drop in concentration can be linked back to one simple cause: Technology. Laptops, tablets and smartphones have […]

  • How, When, and Why They Buy? The Psychology Behind Online Buyer Behavior

    If you are a business owner, the one thing you can never be sure of is customer behavior. It can seem less complicated to make your yearly budget, audit your inventory or file your business taxes than to understand customer behavior.  Customers are temperamental, illusive creatures. The reasons they buy are complex, composed of many […]

  • How to Boost Your Productivity by Outsourcing

    Whether you’re a small business owner, solo entrepreneur, or just a hard working person trying to get more done in less time, you can maximize your productivity by outsourcing. A lot of people hear the word “outsourcing” and they think of big businesses sending jobs overseas or hiring people in other countries to work in […]

Search every word in your chat history, Automate chat greetings, and Add external watchers to tickets.

You can now search through all the text in your chat history, automate chat greetings, and enable secured chatting on unsecured pages without making code changes. A new beta feature has also been introduced that allows chats to be accepted automatically. Email-Ticket Management subscribers: Add watchers outside of your support team to tickets including people outside […]

Improved Analytics and Ticket Surveys help you capture more customer feedback

We’ve updated the look and feel of the charts and graphs in LiveHelpNow Analytics to make them more accessible & responsive. View & Sort Chat, Ticket, and Call history using multiple tags. You can create up to 30 custom tags for operators to select when working with customers & review results in Tag Statistics reports. Improved […]

June LiveHelpNow Challenge Winners Released

We are proud to announce The LiveHelpNow Challenge Winners! We would like to congratulate the top ranking companies who provided excellent customer service in the month of June! The LiveHelpNow challenge is a monthly ranking that lists the top companies providing exceptional customer service. Companies are ranked with a score based on key performance indicators including […]

5 Things Your Business Needs to Stop Doing Right Now

Running a business is exhausting, its time-consuming, and it can easily take over your life. When something takes over your life, it can majorly cloud your judgment. When something clouds your judgment, it can cause you to do super annoying things that make your customers want to stop doing business with you. Don’t let clouded […]

How to Respond to E-Mail Complaints Effectively

As a commercial business providing any kind of service or product to the general public, you are likely to find that you occasionally get feedback that is less than positive. You might provide fantastic value all-in-all but even the very best business will occasionally get it wrong, or will occasionally come across a customer or […]

Related Posts Plugin for WordPress, Blogger...
Page 1 of 1512345...10...Last »
Follow

Get every new post on this blog delivered to your Inbox.

Join other followers:

  • Tags

    branding business intelligence call centers chat chat system chat tagging chat with customers CRM cross selling customer care customer experience customer feedback customer relationship customer service customer service management customer service software e-commerce email management excellent customer service FAQ FCR featured generate leads helpdesk help desk help desk software how-to knowledge base live chat live chat software live chat system loyal customers marketing motivation phone etiquette phone service strategies phone support sales small business survey ticketing system ticket system tips upselling visitor monitoring