• Chat Sentiment Analysis is Here

    A common issue that people have with texting, emails, and live chat alike is that it’s hard to read how the person you’re talking to is feeling. Unless they’re padding their messages with exclamations and smiley faces- how can you know they’re happy? If they’re not outwardly saying that they’re upset- how can you fix […]

  • Announcing Live Chat Sentiment Analysis!

    LiveHelpNow is proud to announce the release of an amazing new feature, Sentiment Analysis! LiveHelpNow continues to be an innovator in the customer service software space, providing unique solutions to improve sales and customer relationship management. As a company, LiveHelpNow truly believes it is time for business owners and customers to expect more from the merchant/customer relationship. […]

  • Are Your Spelling Mistakes Costing You Customers?

    They say you only get one shot at a first impression. In the world of customer service, that first impression often comes in the form of text, and where there’s text- there’s massive spelling errors. Lucky for LiveHelpNow customers, we’ve got you covered to ensure that you don’t end up soiling your own reputation and […]

  • 7 Reasons You Should Invest in Knowledgebase Software

    Having a knowledge management system is no longer optional. In fact, even if you haven’t specifically thought about it, your company probably already has some sort of knowledge management system (a filing cabinet, a shared intranet folder or a person who has been around since the beginning and knows everything?). Knowledgebase software provides a more […]

  • What Does the LiveHelpNow Challenge Mean for YOU?

    These days, customer service is king. Companies like Amazon are constantly heralded for their exceptional customer service, and their constant willingness to go above and beyond for their customers. By the same token, many companies (who will remain nameless) are getting publicly shamed for poor customer service. With customer care at the forefront of peoples’ […]

PipeDrive LiveHelpNow Live Chat Integration

LiveHelpNow help desk software collects a lot of information about your customers. The integration with Pipedrive will allow for easy transfer of live chatter information into your Pipedrive account for additional marketing, business analytics, upsell and cross sell flow.   Please complete the following easy steps to integrate your LiveHelpNow live chat user info into your Pipedrive […]

PipelineDeals LiveHelpNow Live Chat integration

LiveHelpNow help desk software collects a lot of information about your customers. The integration with PipelineDeals will allow for easy transfer of live chatter information into your PipelineDeals account for additional marketing, business analytics, upsell and cross sell flow.   Please complete the following easy steps to integrate your LiveHelpNow live chat user info into your PipelineDeals […]

LiveHelpNow ConstantContact Integration

LiveHelpNow help desk software collects a lot of information about your customers. The integration with ConstantContact will allow for easy transfer of live chatter information into your ConstantContact account for additional marketing, business analytics, upsell and cross sell flow. Please complete the following easy steps to integrate your LiveHelpNow live chat user info into your Constant […]

LiveHelpNow Live Chat Capsule CRM Integration

LiveHelpNow help desk software collects a lot of information about your customers. The integration with Capsule CRM will allow for easy transfer of live chatter information into your Capsule CRM account for additional marketing, business analytics, upsell and cross sell flow. Please complete the following easy steps to integrate your LiveHelpNow live chat user info into your […]

LiveHelpNow HubSpot Integration

LiveHelpNow help desk software collects a lot of information about your customers. The integration with HubSpot will allow for easy transfer of live chatter information into your HubSpot account for additional marketing, business analytics, upsell and cross sell flow. Please complete the following easy steps to integrate your LiveHelpNow live chat user info into your HubSpot Contacts […]

LiveHelpNow Live Chat with Agile CRM Integration

LiveHelpNow help desk software collects a lot of information about your customers. The integration with Agile CRM will allow for easy transfer of chatter information into your Agile CRM account for additional marketing, upsell and cross sell flow. Please complete the following easy steps to integrate your LiveHelpNow live chat user info into your Agile CRM Contacts […]

MailChimp Live Chat Integration

LiveHelpNow help desk software collects a lot of information about your customers. The integration with MailChimp will allow for easy transfer of chatter information into your MailChimp account for additional marketing, upsell and cross sell flow. Please complete the following easy steps to integrate your LiveHelpNow live chat system with MailChimp’s list subscription service. Login to your […]

LiveHelpNow GetResponse Integration

LiveHelpNow help desk software collects a lot of information about your customers. The integration with GetResponse will allow for easy transfer of chatter information into your GetResponse account for additional marketing, upsell and cross sell flow. Please complete the following easy steps to integrate your LiveHelpNow live chat user info into your GetResponse Contacts list. Before […]

Using E-Mail profiles to personalize outgoing email

Email forwarding from within our System has been essential for customers to stay up to date with the Status of their Tickets, Track Statistics, and review Chat Transcripts. The benefits have been great- but they just became even greater! Create a Mail Profile so that your email responses can come from your own personal email […]

Announcing integration of LiveHelpNow Live Chat with ZenDesk

LiveHelpNow help desk software features enterprise class email management system tightly integrated with LiveHelpNow live chat system producing integrated contact history, chat to ticket and ticket to chat flows and many other native interactions between the two systems. For those of our users who prefer to stay on ZenDesk platform we now offer highly customizable integration but still […]

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