These days, customer service is king. Companies like Amazon are constantly heralded for their exceptional customer service, and their constant willingness to go above and beyond for their customers. By the same token, many companies (who will remain nameless) are getting publicly shamed for poor customer service. With customer care at the forefront of peoples’ […]
Search every word in your chat history, Automate chat greetings, and Add external watchers to tickets.
You can now search through all the text in your chat history, automate chat greetings, and enable secured chatting on unsecured pages without making code changes. A new beta feature has also been introduced that allows chats to be accepted automatically. Email-Ticket Management subscribers: Add watchers outside of your support team to tickets including people outside […]
We’ve updated the look and feel of the charts and graphs in LiveHelpNow Analytics to make them more accessible & responsive. View & Sort Chat, Ticket, and Call history using multiple tags. You can create up to 30 custom tags for operators to select when working with customers & review results in Tag Statistics reports. Improved […]
We are proud to announce The LiveHelpNow Challenge Winners! We would like to congratulate the top ranking companies who provided excellent customer service in the month of June! The LiveHelpNow challenge is a monthly ranking that lists the top companies providing exceptional customer service. Companies are ranked with a score based on key performance indicators including […]
As a commercial business providing any kind of service or product to the general public, you are likely to find that you occasionally get feedback that is less than positive. You might provide fantastic value all-in-all but even the very best business will occasionally get it wrong, or will occasionally come across a customer or […]