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  • DIY Content Marketing: Realistic Rules and Tools to Get You Started

    If you are a business owner, by now you have heard the hype about content marketing. You may have heard that traditional marketing is not going to deliver dependable results, as it has in years past. While content marketing is on the rise, the time-tested truths of marketing principles remain; to be effective, your message […]

  • Announcing The LiveHelpNow Customer Service Challenge!

    LiveHelpNow is pleased to announce The LiveHelpNow Challenge,  a monthly ranking that measures the top 100 companies providing exceptional customer service-measured by LiveHelpNow’s customer service metric score. Monitor your score and improve your service daily, with LiveHelpNow’s customer service score metrics, conveniently placed in your administrator panel. If you have live chat, you already provide […]

  • Negotiation skills – are they the key to success in business?

    There are two types of people in the world – those who enjoy haggling to get the best deal, and those who would rather avoid it if they could. Even if you’d prefer a visit to the dentist than a negotiating session, if you own a small business, this is a necessary skill. The golden […]

  • Announcing the Beta Release of Visitor Triggers and Lead Scoring

    LiveHelpNow is pleased to announce the Beta release of Real-time Visitor Triggers and Lead Scoring! These powerful tools bring you closer than ever to your client base, all while equipping your operators with essential information that can be used to get new customers and close sales. Having Visitor Triggers on your website is like employing […]

  • Customer Service Cornerstones For Your Online Business

    As a business owner and a consumer, you know that a company’s level of customer service can make or break a customer’s loyally and commitment to a brand.  Unfortunately one drawback of running an online business is that you miss out on those personal, face-to-face opportunities to really -wow- your customers.   Still, just because […]

LiveHelpNow secured against OpenSSL heartbleed

At LiveHelpNow we pride ourselves on maintaining a private and secure environment for our customers and their data. We employ financial grade security measures in both our hardware and software applications. Our network infrastructure was never open to and remains secured against the OpenSSL heartbleed exploit that has been effecting other online service providers. Learn more […]

LiveHelpNow and Telinta Work Together to Provide B2C Solutions for VoIP Service Providers

Telinta, a global leader in cloud-based switching and billing solutions for VoIP service providers, is working with LiveHelpNow to offer business-to-customer engagement solutions to Telinta customers. “Telinta understands that VoIP service providers need innovative solutions to win in a competitive telecom market,” said Alex Ferdman, CEO of Telinta.  “We are always looking for technology partners […]

Personalize Ticket Emails and Convert Calls to Tickets

In addition to customizing ticket emails in full html, you can now personalize email templates further by including the name of the operator that is working on the ticket in the status updates customers receive. If you’re subscribed to both Email-Ticket and Call Management systems then it’s easier than ever to convert calls to tickets.   Personalize […]

Save Filters for Tickets and Access your Media Library

LiveHelpNow Email-Ticket Management includes a Ticket Filter to sort through customer inquiries with absolute precision. The Ticket Filter makes it easy to search for past resolutions to current issues, filter tickets by source, and keep a watchful eye over all your help desk operations.   Introducing Saved Filters When you save a Filter you gain one-click access to your saved […]

Important Statistics for Your Business in 2014

Two months into the new year, most of us have abandoned our new years resolutions. While the motivation for self-improvement may be waning, we should avoid losing our annual perspective on business. Research shows the biggest trends from last year will continue into 2014; social media marketing and mobile shopping. 72% of online shoppers use […]

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