Just released: Folder organization of canned content, new shortcuts and more…

By Michael Kansky

Based on numerous user feedback the following updates were released: Significant improvement of chat speed in the operator console. Switching

Introducing Animated GIFs for Live Chat

By Michael Kansky

Introducing Animated GIFs for Live Chat
Sometimes words just aren’t enough. It might seem odd for us to say that since providing our clients with world-class chatting capability is a big part of what we do here at LiveHelpNow. But, as you can see, chatting can only get you so far in some situations.

SendInBlue – LiveHelpNow Live Chat integration

By Michael Kansky

SendInBlue – LiveHelpNow Live Chat integration
LiveHelpNow help desk software collects a lot of useful information about your customers. The integration with SendInBlue will allow for easy transfer of live chat customer information into your SendInBlue specific list for additional marketing, business analytics, upsell and cross sell flow.

Need a Friendly Word of Advice about Your Website? Don’t Take Another Step.

By Michael Kansky

Need a Friendly Word of Advice about Your Website?  Don’t Take Another Step.
When you are about to make a mistake, don’t you wish someone would open your eyes and tell you?You put a lot of work into getting your website right, promoting your brand and your product.  Your Live Chat agents are great, but something is stalling visitors to your website. Could there be problems no one is telling you about?At LiveHelpNow, helping clients is what we do. After all, help is our middle name, which is a much better middle name than, say, Norbert or Felix. We do our best to support your customer engagement and help you convert new leads to solid sales – before you accidentally walk off a cliff.

Securely exchange confidential forms—from within a chat session or via email

By Michael Kansky

Securely exchange confidential forms—from within a chat session or via email

Boost Data Security and Success with Secure Forms

Until now, it was impossible to collect confidential or order information in a chat or email. Why? Because chat and email provide clear text communication, which is not HIPAA and PCI compliant. Fortunately, LiveHelpNow offers an innovative solution called Secure Forms.

Audience overview, tickets by hour and optimized chat session transfer

By Michael Kansky

Audience overview, tickets by hour and optimized chat session transfer
Release 5.8.34.2 Release contains the following additions and optimizations Audience overview added to Main Overview report showing volumes of visitors/chats

Increase Your Website Conversions and Speed

By Antoni Zolciak

Increase Your Website Conversions and Speed
Your website is your “digital face” as well as your most efficient conversion and sales mechanism. But does it produce the results you want?Let’s set our priorities straight. Later in this article, we’ll talk about increasing your conversions, usability and more - but now let’s focus on safety.

Take a Customer Service Challenge You Can’t Lose

By Michael Kansky

Take a Customer Service Challenge You Can’t Lose
Here’s a challenge where you win—no matter what.  It’s a whole lot easier than, say, the challenge of escaping from a big maze, which we don’t recommend you try since that’s how we lost our Senior VP of Marketing. Poor Ted. We hope he packed a big lunch. It’s going to be a while.

The Next Big Thing is Here: Landline Texting

By Jacklin Altman

The Next Big Thing is Here: Landline Texting
You read that correctly. LiveHelpNow pioneered the technology that allows customers to text a landline phone number and receive a response, just

How to Keep Your Customer Service Agents Happy

By Jacklin Altman

How to Keep Your Customer Service Agents Happy

It’s no surprise that happy customer service agents mean happy customers. Just imagine, if you were to get on a call or a chat with a customer service agent who sounds like they woke up on the wrong side of the bed. Even if they were able to solve your issue, you may walk away from the encounter feeling less than satisfied because of their poor attitude.

It’s crucial that managers do everything in their power to equip their customer service agents with the latest knowledge and resources needed to ensure they can successfully perform their job functions. However, keeping those agents happy, ensuring that they pass that happiness along to customers, is essential to customer service success. So, what can you do to keep your agents happy?

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