Having a knowledge management system is no longer optional. In fact, even if you haven’t specifically thought about it, your company probably already has some sort of knowledge management system (a filing cabinet, a shared intranet folder or a person who has been around since the beginning and knows everything?). Knowledgebase software provides a more […]
Email-Ticket Management is a complete help desk solution that keeps your business communications organized and efficient. All the support emails, web form submissions, and Twitter tweets you receive are turned into trackable support tickets in one convenient dashboard. Ticket triggers provide too many benefits to mention, from smart routing to SLAs to custom notifications and so […]
Search every word in your chat history, Automate chat greetings, and Add external watchers to tickets.
You can now search through all the text in your chat history, automate chat greetings, and enable secured chatting on unsecured pages without making code changes. A new beta feature has also been introduced that allows chats to be accepted automatically. Email-Ticket Management subscribers: Add watchers outside of your support team to tickets including people outside […]
We’ve updated the look and feel of the charts and graphs in LiveHelpNow Analytics to make them more accessible & responsive. View & Sort Chat, Ticket, and Call history using multiple tags. You can create up to 30 custom tags for operators to select when working with customers & review results in Tag Statistics reports. Improved […]
Whether you’re a small business owner, solo entrepreneur, or just a hard working person trying to get more done in less time, you can maximize your productivity by outsourcing. A lot of people hear the word “outsourcing” and they think of big businesses sending jobs overseas or hiring people in other countries to work in […]
We are proud to announce The LiveHelpNow Challenge Winners! We would like to congratulate the top ranking companies who provided excellent customer service in the month of June! The LiveHelpNow challenge is a monthly ranking that lists the top companies providing exceptional customer service. Companies are ranked with a score based on key performance indicators including […]