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  • How, When, and Why They Buy? The Psychology Behind Online Buyer Behavior

    If you are a business owner, the one thing you can never be sure of is customer behavior. It can seem less complicated to make your yearly budget, audit your inventory or file your business taxes than to understand customer behavior.  Customers are temperamental, illusive creatures. The reasons they buy are complex, composed of many […]

  • How to Boost Your Productivity by Outsourcing

    Whether you’re a small business owner, solo entrepreneur, or just a hard working person trying to get more done in less time, you can maximize your productivity by outsourcing. A lot of people hear the word “outsourcing” and they think of big businesses sending jobs overseas or hiring people in other countries to work in […]

  • 5 Things Your Business Needs to Stop Doing Right Now

    Running a business is exhausting, its time-consuming, and it can easily take over your life. When something takes over your life, it can majorly cloud your judgment. When something clouds your judgment, it can cause you to do super annoying things that make your customers want to stop doing business with you. Don’t let clouded […]

  • How to Respond to E-Mail Complaints Effectively

    As a commercial business providing any kind of service or product to the general public, you are likely to find that you occasionally get feedback that is less than positive. You might provide fantastic value all-in-all but even the very best business will occasionally get it wrong, or will occasionally come across a customer or […]

  • DIY Content Marketing: Realistic Rules and Tools to Get You Started

    If you are a business owner, by now you have heard the hype about content marketing. You may have heard that traditional marketing is not going to deliver dependable results, as it has in years past. While content marketing is on the rise, the time-tested truths of marketing principles remain; to be effective, your message […]

June LiveHelpNow Challenge Winners Released

We are proud to announce The LiveHelpNow Challenge Winners! We would like to congratulate the top ranking companies who provided excellent customer service in the month of June! The LiveHelpNow challenge is a monthly ranking that lists the top companies providing exceptional customer service. Companies are ranked with a score based on key performance indicators including […]

The April LiveHelpNow Challenge Winners Released

We are proud to announce The LiveHelpNow Challenge Winners! We would like to congratulate the top ranking companies who provided excellent customer service in the month of April! The LiveHelpNow challenge is a monthly ranking that lists the top companies providing exceptional customer service. Companies are ranked with a score based on key performance indicators including […]

LiveHelpNow secured against OpenSSL heartbleed

At LiveHelpNow we pride ourselves on maintaining a private and secure environment for our customers and their data. We employ financial grade security measures in both our hardware and software applications. Our network infrastructure was never open to and remains secured against the OpenSSL heartbleed exploit that has been effecting other online service providers. Learn more […]

Announcing The LiveHelpNow Customer Service Challenge!

LiveHelpNow is pleased to announce The LiveHelpNow Challenge,  a monthly ranking that measures the top 100 companies providing exceptional customer service-measured by LiveHelpNow’s customer service metric score. Monitor your score and improve your service daily, with LiveHelpNow’s customer service score metrics, conveniently placed in your administrator panel. If you have live chat, you already provide […]

Negotiation skills – are they the key to success in business?

There are two types of people in the world – those who enjoy haggling to get the best deal, and those who would rather avoid it if they could. Even if you’d prefer a visit to the dentist than a negotiating session, if you own a small business, this is a necessary skill. The golden […]

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